ApplySarthiService Desk Engineer - Associate
iCapital
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This role on the market
4,226 open service roles across 284 companies are on ApplySarthi right now, most of them in Bengaluru (92), Delhi NCR (77), Hyderabad (53).
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iCapital has 220 open roles listed here.
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Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
4,226 open service roles are hiring right now across 284 companies, mostly in Bengaluru — so the questions repeat. Practise them before you sit with iCapital.
Questions you are likely to be asked
- Why do you want to join iCapital?
- How do you decide which ticket to work on first?
- Tell me about feedback from customers that you passed on to the product team.
- How do you explain a technical problem to a customer who is not technical?
- Tell me about an angry customer you handled. What did you say?
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Practise the Service Desk Engineer - Associate at iCapital interview free →About the Role
We are seeking a service desk engineer. This is a hands-on role requiring the ability to handle various challenges with expertise and exceptional judgment while working with end-users at the highest level within organizations.
If you’re computer-savvy and enjoy supporting end users, we would like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.
Responsibilities
- Support end users across multiple offices
- Prepare hardware/software for new employees
- Maintain/troubleshoot peripherals and printers
- Support our hosted phone system
Qualifications
- 2+ years of recent end-user technical support experience
- 2+ years of experience of Microsoft cloud-related technologies: O365, OneDrive, Exchange
- 2+ years of experience in desktop technologies: Windows, MS Office
- Experience with MDM solutions
- Experience with PowerShell
- Experience with Mac OSX a plus
- Experience with basic networking a plus
- Experience with A/V systems a plus
- Excellent written and verbal communication skills
- Strong time management skills and ability to prioritize
- Process oriented individual
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office four days, with the flexibility to work remotely one day (Friday).
Benefits
iCapital offers a comprehensive benefits package that includes a total compensation program consisting of competitive salary, annual performance bonus, and equity for all full-time employees; healthcare with 100% employer-paid health and dental insurance; and generous paid time off (PTO).
For additional information on iCapital Network, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc
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Listed on greenhouse · posted 2026-11-10. ApplySarthi collects openings and links to application pages; the role is advertised by iCapital, not by us.