Senior Technical Writer (Contract)

At Justworks, we’re on a mission to support and empower small and medium-sized businesses by providing a simple and friendly platform, expert support, and access to vital benefits. We believe that great design is at the heart of this mission and we’re looking for a curious, empathetic, and passionate Contract Senior Technical Writer to join our Experience Design Team. This is an exciting opportunity to craft content that is not only engaging and effective but also integral to the overall user experience.

As a Contract Senior Technical Writer, you'll work with a cross-functional team that includes product management, product marketing, operations, and customer success to document our organization's expertise and create repeatable processes that enable us to deliver excellence to our clients.

This role will require a combination of user-centricity, empathy for people facing and resolving complex challenges in a highly regulated environment, and the ability to communicate efficiently and effectively, with clarity and precision.

In this role, you will be responsible for coordinating the intake of knowledge from subject matter expert stakeholders. You will lead interviews (in-person and virtual), ask the right questions, and produce the documentation that captures those SME's expertise.

What You Will Work On

• Gain an understanding of Justworks' products and services
• Develop discussion guides and other artifacts to guide stakeholder discussions
• Engage with cross-functional SMEs and manage scheduling for intake sessions
• Create user-friendly documentation of processes and workflows
• Write, edit, and review documentation to maintain a high level of quality
• Follow internal accepted standards for style, structure, and tone
• Oversee and contribute to the work of other writers and knowledge professionals
• Perform other related responsibilities as needed based on department and/or organizational needs.

How You Will Do Your Work

As a Contract Senior Technical Writer, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

• Demonstrated ability to create high-quality written knowledge content
• Ability to make complicated processes understandable
• Understanding of contemporary practices for creating content that is accessible, usable, and well-structured
• Ability to engage stakeholders in knowledge-gathering interviews and follow-up communication.
• Ability to manage the work of one or more other writers
• Ability to work as part of a mulit-disciplinary design team
• Willingness to pivot when needed to accommodate shifting priorities.  

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• Minimum of 7+ years of experience in editorial content writing, knowledge management, or journalism
• A portfolio of work or similar samples of relevant writing
• A background in journalism (or similar expository writing) is preferred
• This role is a hybrid remote / in-person at our New York City office. Please expect to be in the office 2-3 days a week.

This is a fixed term contract role for 6 months. This position is paid on an hourly basis, at a rate of  $80-100 per hour, depending on experience. 

#Hybrid #LI-DW1