Senior Technical Trainer

At Reltio®, an SAP Company, we believe data should fuel your success in the enterprise AI era. Our Context Intelligence Platform turns fragmented data into a trusted, connected context so AI agents and systems can act with expert-level judgement at enterprise scale. Reltio’s cloud-native SaaS platform harmonizes, unifies, and governs data across sources and formats—including unstructured data—in real time, turning them into data assets that can be mobilized in milliseconds to any application, user, or AI agent. Trusted by more than 200 of the world’s largest brands across industries such as life sciences, financial services, healthcare, and technology, we fuel frictionless operations and help enterprises accelerate innovation and reduce risk.

At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.

Reltio has earned numerous awards and industry and analyst recognition for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!

Job Summary:

The Senior Technical Trainer delivers high-quality, high-impact instructor-led and blended learning experiences to customers, implementation partners, and internal teams across classroom, virtual, and online modalities. This role owns the full training lifecycle;  from designing and developing engaging course content to facilitating live sessions, managing the classroom experience, and continuously improving programs based on CSAT, NPS, and other performance data. The Senior Technical Trainer partners closely with internal subject matter experts, Product, and Go-To-Market teams to ensure all audiences are equipped to successfully implement and use the Reltio platform, while also supporting certification programs, LMS course management, and other training operations as needed. This is a self-directed, high-visibility role suited to someone who can translate complex technical concepts into clear, effective learning experiences for audiences with varying levels of technical knowledge

Job Duties and Responsibilities:

• Deliver instructor-led and blended learning (classroom and remote) technical training to customer teams, implementation partners, and platform end-users, including workshops and technical bootcamps with high CSAT and NPS scores.
• Deliver classroom learning experiences, labs, discussions, Q&A sessions, in live onsite or virtual classes that engage employees, customers, and partners.
• Own the classroom experience, managing delivery and break timing and pacing, while adhering to the published event time and overall agenda.
• Manage student activities, communications, student support items;  including proctoring live exam sessions, reviewing AI proctored exams,  grading student assignments, and managing Training service tickets opened by students.
• Own design, development, and publishing of engaging course content and learning activities, for ILT, online, and virtual modalities, including continuous evaluation and improvement cycles. 
• Partner with internal subject matter experts to continuously learn, guide, and deliver the highest quality training.
• Proactively implement training course CSAT and NPS evaluations, collect metrics, and strategize on training program improvements. 
• Collect and maintain training data to support department key performance indicators.
• Leverage AI-enabled tools to enhance technical training delivery, content refinement, learner engagement, and analysis of training effectiveness (e.g., insights from feedback, assessments, and performance data).
• Guide certification tracks for technical roles and organize training material to align with the certification program vision.
• Effectively communicate to manager and leader level, be a change agent to build and promote sustainable, scalable training.
• Maintain, coordinate, and communicate training schedules with end users and stakeholders.
• Review and approve proctored certification exams.
• Coordinate with and support the Go To Market teams  to ensure partners and customers  are trained accurately to be able to deliver Reltio implementations successfully.
• May facilitate Certification Drives as needed.
• Maintain Certification Status
• Trainers are expected to maintain active certification on Reltio's most technical role-based credentials — currently the Solution Architect Project-Ready Certification. Certifications must be achieved within 90 days of hire, or within 30 days of an updated content release. This requirement may be adjusted at any time in line with updated content releases or curriculum delivery needs.
• Lead special projects:
• May be called upon at any time to lead projects aligned with Training or broader Company initiatives, with accountability for managing project assignments and deliverables. (Does not include personnel resourcing or hiring authority.)
• Serve as backup for operational items  as needed
• Duties may include, but are not limited to, managing course enrollments, addressing service tickets, managing training tenants, assisting with certification drives, and scheduling training events.
• LMS Course Management: Build and manage course objects and related training materials, including prerequisites, course materials/documentation, attendance, participation requirements, assignments, and other course administration activities, in accordance with established LMS standards and guidance.
• May require domestic and international travel, as well as flexibility to support learners and stakeholders across time zones.
• This role requires flexibility based on training schedules, class delivery needs, and business priorities. Training delivery may require extended workdays to prepare for, facilitate, and close out sessions, depending on class format and learner needs.
• Training assignment frequency will vary based on business demand
• Facilitate sessions with strong classroom management, sound judgment, and adherence to the published learning agenda

Skills You Must Have: 

• Bachelor’s degree in a technical field such as Computer Science or equivalent relevant experience.
• Minimum 5 years of experience conducting instructor-led training, live or virtual,  in data management or Software-as-a-Service (SaaS) product or Platform-as-a-Service. (PaaS); data management experience preferred.  
• Minimum 5 years of experience designing and developing instructor-led courses with technical subject matter content.
• Experience working with cloud-based APIs, API tools (like Postman), and familiarity with JSON. 
• Demonstrated project or program management experience, including ownership of deliverables, timelines, stakeholder coordination, and outcomes.
• Strong facilitation and presentation skills, with the ability to engage learners at varying levels of technical knowledge and experience in virtual and in-person learning environments.
• Self-sufficient, self-starter with a proven track record of owning training projects. 
• Experience working with Learning Management Systems, project management systems, such as Monday.com and Jira, productivity tools, such as MS Office and Confluence. 
• Ability to adapt quickly to evolving products and technology.
• Strong written, verbal, and interpersonal communication skills.
• Ability to build strong working relationships across departments, geographic locations, and time zones.
• Ability to quickly grasp complex technical concepts and translate them into clear, effective presentations and documentation appropriate for learners of varying knowledge and experience levels.
• Experience with ETL technologies and processes, data modeling techniques, and NoSQL data stores.
• Experience developing role-based certification programs is preferred.

Skills That Are Nice to Have:  

• MDM, Data Quality, Data Management, Data Stewardship experience