ApplySarthi

Senior Technical Support Engineer, West

Chainguard

Tailor my CV for this job, freeView job and applyYour CV rewritten for this role, from your real experience. Sign in with Google, nothing to install.

Got this interview? Our apps help you get the job.

Prep SarthiFree 7-min demoPractise this interview with an AI interviewer, out loud.Unlimited mocks · $9.99/month →Live Sarthi30 min free demoAnswer hints during the real call, hidden from supported screen sharing.Unlimited interviews · $9.99/2 days · Windows →

Skills named in this job

Read from the description itself, not inferred.

This role on the market

3,373 open support roles across 557 companies are on ApplySarthi right now, most of them in Bengaluru (153), Hyderabad (98), Pune (52).

What support roles keep asking for: Linux (15%), AWS (13%), Excel (13%) — counted across their open postings here.

Technical Support Engineer jobs in the United States · Remote Technical Support Engineer jobs · AWS jobs · Azure jobs · CI/CD jobs · Customer success jobs

Chainguard has 109 open roles listed here.

Counted across 14 company job boards, updated as roles open and close.

Preparing for this interview

Interviews for support roles keep coming back to Linux, AWS, Excel. Practise those questions before you sit with Chainguard.

Questions you are likely to be asked

  1. Why do you want to join Chainguard?
  2. What is your experience with AWS? Tell me one thing you learned the hard way.
  3. How do you explain a technical problem to a customer who is not technical?
  4. Tell me about an angry customer you handled. What did you say?
  5. How do you handle a problem you do not know the answer to?

Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.

Practise the Senior Technical Support Engineer, West at Chainguard interview free →

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. 

Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake.

Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.

 

The role, in a nutshell:

We’re looking for a Senior Technical Support Engineer who’s equal parts problem-solver, translator, and customer hero. You’ll be the go-to person when customers hit snags with Chainguard Images, digging into technical mysteries, keeping folks informed, and partnering with Engineering to squash bugs before they cause chaos. This isn’t just “reset the password and move on” support: you’ll work on real, complex issues with modern tools (Docker, Kubernetes, GitHub, Helm charts, Terraform, etc.), make customers feel like superheroes themselves, and help shape how Chainguard delivers world-class support. Serious work, fun team, big impact.

What you’ll do:

  • Be the frontline agent: Triage, investigate, manage, and annihilate complex customer issues involving Chainguard Images.
  • Escalate wisely: Engage the Engineering team when things get spicy.
  • Communicate like a pro: Keep customers (and your SLAs) happy, informed, and impressed.
  • Bridge the tech lingo divide: Explain things clearly to both code whisperers and non-tech humans.
  • Document like a librarian: Create detailed write-ups of new issues and throw helpful Knowledge Base nuggets into the mix.
  • Channel your inner detective: Prioritize your own queue, drive clarity in communication, and proactively guide issues to resolution.
  • Speak up smartly: Push bugs, feature requests, and hidden gremlins up to Engineering and GTM teams.
  • Learn, teach, repeat: Seek new challenges, share wisdom, and maybe teach someone your favorite GitHub ninja trick.
  • Be there when it counts: Participate in an on-call rotation for after-hours, weekend, and holiday support. 

What we're looking for:

  • You’ve spent 5+ years supporting enterprise customers with a confident, calm approach.
  • 3+ years under your belt with Linux, Docker and Kubernetes.  You dream in containers.
  • You deliver top-tier customer experiences with stellar written and verbal communication.
  • You're a cross-functional harmony maker supporting teams across Engineering, Customer Success, and more.
  • You're comfortable in the DevOps warzone: CI/CD, Linux, GitHub, Helm Charts, Terraform, Open source and all the good stuff.
  • Experience with AWS, Azure, or GCP; AWS EKS experience is a plus.
  • Extra kudos if you’ve flirted with security frameworks, software supply chain security, or vulnerability scanning.
  • Extra kudos if you bring CKA, CKAD, CKS or KCSA certs and aspire to be a future Kubestronaut.
  • Startup experience? Even better.  You’ve navigated fast lanes before.
  • A curious soul who learns faster than a caffeinated squirrel.
  • You hold a bachelor’s degree (STEM preferred) or have equivalent battle scars from the real world.

 

About Us

We live and breathe our company values:

  • We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better.
  • We have a bias for intentional action — We prioritize, plan, try things, and fail fast.
  • We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey.
  • We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions.

A few of the benefits we offer:

  • Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
  • Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
  • 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
  • ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
  • 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.

If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences.

Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard's Global Candidate Privacy Notice.

©2026 Chainguard. All Rights Reserved.

Match this job to your CV

ApplySarthi scores your CV against this role, shows the skills you are missing, and writes a tailored version for the application.

Check my match →

Similar open roles

Need answers during your interview? Try Live Sarthi.

Live Sarthi, an Interview Sarthi app, shows answer suggestions during the call.

Try Live Sarthi free →

A Windows app, from the same team as ApplySarthi.

Listed on greenhouse · posted 2026-09-30. ApplySarthi collects openings and links to application pages; the role is advertised by Chainguard, not by us.