Senior Technical Account Manager - EMEA

At LogicGate, we recognize that exceptional talent comes in all shapes and forms, and that there is no such thing as a 'perfect' candidate. The qualifications below represent the core competencies, skills, and experiences that align most closely with the day-to-day responsibilities of this role - if you don't check every single box and are excited about this work, we still highly encourage you to apply.

About the Role

As the EMEA Senior Technical Account Manager, you will serve as the primary technical advisor, platform architect, and strategic partner for LogicGate’s enterprise accounts across the EMEA market. Operating in a highly consultative capacity, you will map client business processes to Risk Cloud®, drive adoption, identify expansion pathways, and insulate your book from churn risks. You work autonomously on your portfolio with the expertise to handle complex technical needs while acting as a trusted GRC advisor. As the most senior individual contributor in the EMEA TAM organization, you will serve as an informal mentor to the broader team on advanced platform architectures and regulatory advisory.

What You’ll Do

• Trusted Technical Advisory: Serve as the hands-on platform architect and primary technical contact for assigned accounts—building relationships with enterprise stakeholders, guiding GRC programme maturity, and independently configuring custom workflows and data architectures without internal escalation.
• Data-Driven Portfolio Tracking: Maintain a rigorous single source of truth for portfolio health using Mutual Success Plans (MSPs) and CRM tracking—delivering prompt post-meeting recaps, technical next steps, and milestone tracking to objectively diagnose programme gaps.
• Commercial Strategy & Risk Escalation: Forecast renewal health and churn risk 2–3 quarters in advance, executing proactive retention strategies while navigating delivery and platform risks with complete integrity and prompt internal escalation.
• AI Feature Optimisation: Educate, advise, and guide enterprise risk teams on leveraging Risk Cloud's built-in generative AI capabilities and automation engines to eliminate practitioner administrative overhead.
• EMEA Regulatory Leadership: Apply deep GRC domain expertise to help European enterprise customers navigate compliance frameworks (GDPR, NIS2, DORA, ISO 27001, SOC 2) through Risk Cloud platform capabilities.
• Cross-Functional Mentorship: Partner with EMEA Sales and Solutions Engineering on expansion opportunities while mentoring junior team members on technical problem-solving and GRC advisory best practices.

What You Bring

Required:

• Professional Experience: 5+ years of experience in technical account management, solutions consulting, or technical customer success.
• Strategic & Executive Communication: Exceptional verbal and written communication command, with verified experience presenting technical platform solutions, roadmaps, and business impact directly to C-suite risk executives (e.g., CISOs, Chief Risk Officers).
• GRC Practitioner, SaaS Background: Direct prior experience working inside an enterprise SaaS, governance, risk, or compliance team.
• AI Literacy & Curiosity: Active personal utilization of modern generative AI tools and LLMs to optimize personal workflows, ingest technical documentation, and coach team members on AI-driven efficiency.
• Hybrid Work Readiness & Travel Flexibility: Based in and authorized to work in the UK.  Demonstrated capability to communicate and collaborate seamlessly across distributed teams, with the flexibility to travel as needed for key team offsites, company events, and customer meetings.

Nice to Have:

• European Regulatory Frameworks: Practical familiarity or specialized expertise in European regulatory directives (GDPR, DORA, NIS2) driving EU/UK enterprise risk programs.
• Deep Platform & Technical Mastery: Advanced expertise configuring low-code/no-code SaaS platforms, with a track record of solving multi-layered data structure and workflow challenges independently.
• Multilingual Fluency: Professional fluency in a second European language (e.g., German, French).
• GTM Tech Stack Literacy: Practical experience using enterprise account management tooling systems (e.g., Salesforce, Planhat, Gong, Slack).

LogicGate’s Hybrid Workplace

Our hybrid workplace allows for flexibility aligned to role responsibilities and exceptional customer delivery. Location requirements for this role can be found above. 

Total Rewards 

Our Total Rewards Package is designed to support you both at work and outside of it. In addition to offering competitive salary, variable compensation (bonus), equity and health and wellness benefits, we are proud to offer generous Paid Holiday, 9 Annual Bank Holidays, Summer Fridays, allowing you time to recharge and relax. We are focused on and invested in career development and learning opportunities including access to LinkedIn Learning, regular People Leader training, our internal Mentorship Program, and annual Continued Education Program.

Our Culture

At LogicGate, our culture and employee experience are grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar, which guide how we show up - for each other, our customers, and all we interact with.

We believe that the strongest teams are made up of individuals who bring their different identities, experiences, and perspectives to the table. We are committed to fostering an inclusive work environment where all employees’ differences are celebrated and everyone is encouraged to bring their authentic selves to work.

We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster an inclusive culture.

LogicGate also believes strongly in giving back to the communities in which we live and work. To enable our teams to give back, we offer paid volunteer hours and company-wide charitable activities supporting a variety of organizations and causes.

We are proud to have been recognized as a top workplace by Built In, Crain’s Chicago Business, the Chicago Tribune, and more. Visit our website to learn about our latest recognition.

Learn more about our culture here. 

Excited about LogicGate but not familiar with GRC? 

• GRC stands for Governance, Risk, and Compliance
• GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law. 
• The GRC market is rapidly expanding with continuous growth opportunities. The current market size was valued at $50.5 billion in 2024 and is projected to reach $104.5 billion by 2031.