Senior Professional Services consultant

Ready to become a Wriker?

About the Role

As a Sr. Professional Services Consultant, you'll guide customers across the entire lifecycle—from shaping their initial onboarding to partnering on multi-year, transformational engagements as their business and the Wrike platform evolves. You will serve as a strategic advisor and hands-on solution builder: diagnosing business workflows, educating teams on modern work management practices, and designing creative solutions in Wrike. When engagement requires connecting tools or importing historical data, you'll leverage user-friendly, low-code tools like Wrike Integrate and modern AI capabilities to deliver complete solutions. 

Who You Are

You are likely a strong fit for this role if you identify with one of the following backgrounds:

• SaaS Implementation & Advisory Consulting: You come from a customer-facing professional services practice where you guided clients through software adoption, change enablement, and solution design.
• Internal Business Process & Workflow Leadership: You have led internal business process improvement, workflow redesign, or digital transformation initiatives across cross-functional teams, serving as an internal advisor and systems builder.
• Project Management & Communication: You have strong project management acumen and excel at clear customer communication, including next steps, recaps, and status updates, while proactively keeping internal Account Teams and leadership informed.

Your Impact

• Manage an active, concurrent portfolio of approximately 10–15 customer engagements, balancing recurring advisory, mentoring, and "hands-on-shoulder" sessions with dedicated behind-the-scenes configuration and solution building.
• Lead individual customer engagements and take part in or lead larger global customer rollouts.
• Drive end-to-end customer onboarding, including Discovery, Solution Design, Configuration, Rollout, Education and Adoption Monitoring.
• Partner with enterprise customers on ongoing, multi-year transformational engagements—continually diagnosing new business needs, introducing emerging platform capabilities, and expanding Wrike adoption.
• Diagnose existing customer workflows and apply change management principles to educate teams and accelerate adoption of better collaboration practices.
• Design and build creative solutions within Wrike to solve complex operational challenges, using standard configuration, automated rules, and reporting dashboards (including Wrike Analyze).
• Expand solution value when needed by connecting Wrike to external systems using Wrike Integrate (our low-code integration tool powered by Workato) and guiding basic data migrations into Wrike.
• Leverage leading AI tools to accelerate consulting delivery and operational efficiency, while coaching customers on how to adopt Wrike's embedded AI capabilities to automate and elevate their own workflows.
• Support the sales team with scoping and discovery on more complex engagements, positioning the strategic value of Wrike's Professional Services.
• Manage personal billable utilization and project delivery milestones to achieve key operational and customer success targets, while maintaining accurate engagement records in Wrike, Salesforce, and related systems.
• Advocate for the customer and collaborate with Wrike's Product and Customer Success teams to influence roadmap priorities and resolve operational bottlenecks.
• Ensure smooth handoffs before and after Professional Services engagements by collaborating closely with sales, customer success, and support teams.
• Contribute reusable templates, best practices, and use-case blueprints to the internal knowledge base so delivery quality stays high and consistent.
• Mentor junior members of the consulting team and participate in team learning sessions.

Your Qualifications

• 5+ years of client-facing experience in SaaS professional services, business consulting, or solutions implementation, combining strategic business process analysis with hands-on platform configuration.
• Proven ability to understand complex business processes quickly and translate client pain points into practical, well-architected solutions.
• Experience comfortably managing multiple customer accounts at once, with the organization and adaptability to switch gears smoothly across diverse client teams, industries, and use cases.
• Comfort working in a professional services environment with accountability for billable delivery, project pacing, and tracking engagement milestones.
• Working knowledge of modern project management and collaborative work methodologies (such as Agile, Scrum, Kanban, or Lean) and how cross-functional teams structure their work.
• Familiarity with the common business workflows, operational challenges, and terminology of core enterprise teams, such as Marketing/Creative, PMO, IT, Professional Services, or Operations.
• Comfort with technology and data, including the ability to learn low-code tools like Wrike Integrate to configure basic automations, and working with structured spreadsheets (CSV / Excel) for data imports and field mapping.
• Demonstrated ability to use AI productivity tools to accelerate day-to-day work, streamline project delivery, and optimize customer workflows.
• Strong facilitation and communication acumen, with the ability to lead engaging customer workshops, drive stakeholder alignment, and present credibly to executive sponsors.

Standout Qualities

• Prior experience implementing, administering, or consulting on Collaborative Work Management (CWM), Project Portfolio Management (PPM), Professional Services Automation (PSA), or workflow management platforms.
• Familiarity with common enterprise application ecosystems (e.g., Salesforce, Jira, ServiceNow, or Workday) and how they connect into collaborative business workflows.
• Exposure to business intelligence, data visualization, or reporting tools (such as Power BI, Tableau, or advanced platform analytics) to support operational metrics and executive visibility.
• Experience partnering with stakeholders to define measurable success criteria, operational KPIs, or value realization metrics tied to technology adoption.
• Relevant professional certifications or credentials, such as PMP, Scrum Master (CSM/PSM), Prosci / Change Management, or similar industry accreditations.

Perks of working at Wrike 

At Wrike, our people drive our success. Join a community of over 900 innovative Wrikers, trusted by 20,000+ businesses worldwide, and experience benefits designed to empower every aspect of your life.

Empowered Living: 

• Comprehensive Health Coverage: Enjoy medical, dental, and employer-paid vision insurance.
• Security & Support: Benefit from life insurance and employer-paid short- and long-term disability.
• Financial Well-Being: Build your future with our 401(k) plan featuring an employer match along with FSA/HSA benefits.

Nurturing New Beginnings:

• Generous Parental Leave: Cherish every moment with 18 weeks of leave for birth mothers and 4 weeks for non-birth parents.
• Community Connections: Engage with our vibrant Wrike Employee Resource Communities (WERC) to connect, grow, and thrive.

Work & Life Enrichment:

• Flexible Time Off: Our flexible time off (FTO) policy empowers you to balance work, personal matters, and well-being on your own schedule.
• Home Office Support: Enjoy a $500 Working-from-Home stipend to create a comfortable and productive home office.
• Celebration & Service: Enjoy 11 paid holidays and 2 volunteer days to rest, recharge, and give back.

Global Impact:

• Join a team recognized worldwide for leading by example and delivering collaborative work management solutions that empower businesses across the globe.
  
  

You will stand out with:

• Relevant Master’s degree (MBA or similar) 
• Experience working in a SaaS environment
• Ability to position Wrike into an existing integrated ecosystem
  
  

Your recruitment buddy will be Aziza Talhi, Senior Recruiter.

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