Senior Onboarding Specialist, International

You are a strategic, detail-oriented professional with expertise in the Employer of Record (EOR) industry. You thrive on managing complex international onboardings and turning nuanced challenges into seamless customer and employee experiences. A natural collaborator, you enjoy working across departments to optimize workflows and bridge product gaps. You are highly organized, deadline-driven, and committed to delivering high-touch service that helps customers scale their global teams with confidence.

What You Will Work On

• Own the full technical and operational setup for international hires, including the execution of employment agreements, statutory policy alignment, local enrollments, and the successful implementation of local benefit enrollments to ensure 100% Day 1 compliance.
• Identify customer needs during the implementation phase to recommend essential supplemental services, including but not limited to, IT provisioning, background checks, supplemental benefits, and more.
• Lead high-impact initiatives to improve the customer and employee  journey and drive efficiency across the onboarding experience for our workers and admins. 
• Partner cross-functionally with Sales, Legal, Customer Success, Operations, and Product to resolve gaps and deliver a cohesive customer and employee experience.
• Drive process innovation and automation, identifying opportunities to automate and optimize workflows.
• Act as a global EOR expert, guiding admins through country-specific nuances and supporting their expansions into new markets.
• Manage timelines and SLAs proactively, navigating roadblocks with creative problem-solving to ensure customer and employee satisfaction. 
• Lead and participate in strategic projects across functions, collaborating closely with teammates and modeling a growth mindset.
• Advocate for the customer and employee, blending product knowledge with resourcefulness to influence the product roadmap.
• Support the business with new market expansion by contributing to developing and documenting operational playbooks and best practices for the new country onboarding experience. 
• Other duties as needed based on departmental/organizational needs.

How You Will Do Your Work

As a Senior International Onboarding Specialist, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Consultative - Takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
• Taking responsibility - Being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
• Adaptability - The ability to adjust your approach or actions in response to changes in your internal and external environment.
• Solution-oriented - Identifies the source of a question or challenge and provides the right, or a better, way of doing things.
• Curious - The innate desire to learn, grow and understand.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• Minimum 5+ years in onboarding or implementation, with at least 1–2 years specifically in the EOR industry or international hiring being a plus.
• Technically proficient problem-solver dedicated to improving product functionality and resolving complex issues.
• Strong consultative communication skills with a focus on providing clear, actionable guidance to customers.
• Highly organized and capable of managing multiple high-priority projects in fast-paced environments.
• Collaborative team leader committed to mentoring peers and fostering a supportive internal culture.
• Resourceful and proactive, with a proven ability to navigate ambiguity and drive initiatives to completion.
• Familiarity with JIRA, Zendesk, Salesforce, and Notion is a plus.
• Multilingual fluency is a plus.

The base wage range for this position based in our Mexico City Office is targeted at 732,000 MXN - 887,000 MXN per year (61,000–73,917 MXN per month).

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