Senior Manager, Professional Services (EPM/Enterprise Planning SaaS)

Anaplan is looking for a tenacious Senior Manager, Professional Services, based in Sydney, Australia. This is a fantastic opportunity to get involved in a highly visible, fast growing, leading SaaS cloud company.

The Professional Services Manager is a business-critical position to lead and scale a diverse team of Anaplan Solution Architects across ANZ. You will lead a team of experienced and developing Enterprise Performance Management professionals.

Focused on ecosystem enablement, you won’t be afraid to advise or respectfully challenge a Customer, Partner, or team member(s) to strive for a sustainable, thoughtful, and optimal deployment. Of course, you will have some fun and celebrate collective success along the way! We want our customers to become self-sufficient so they can extract additional value from Anaplan beyond their first process and quickly expand to make Anaplan their spine of decision making across their business.

Anaplan’s Professional Services team sits within the Customer Success function, working with and servicing Anaplan Customers and Partners.

Core accountabilities of the role include:

• Coaching, developing, enabling, and hiring of the Professional Services team in a sustainable way that aligns with Anaplan’s core values: Open, Authentic, Inclusive, Collaborative, Creative, Tenacious.
• Driving successful delivery of Anaplan Solutions on time and budget embracing The Anaplan Way, our hybrid-agile implementation methodology.
• Relationship management, business development and capacity management. You will work closely with Customers, the Services Engagement Director, Sales leaders, Alliances and our Partners to drive meaningful and successful outcomes.
• A keen understanding of business processes covering multiple functional areas including Finance, Supply Chain and Workforce Planning.
• Attainment and forecast of key metrics, including: services bookings, team utilization, gross margin, resource capacity, revenue mix, and project health.

What you'll be doing:

• Taking complex issues and breaking them down into simple, manageable steps or milestones.
• Guide and drive the Professional Services team to assess, advise, design, deliver and support successful Anaplan solutions.
• Bringing together and collaborating with various different stakeholders to lead diverse teams comprised of customer resources, implementation partner resources, and Anaplan employees from the sales process through to their go-live.
• Spot and identify additional opportunities for customer adoption and expansion and bring this to the attention of the Customer Success and/or Sales organization promptly
• Resolve customer escalations promptly and effectively
• Spend quality time with your direct reports to coach
• Establish and maintain regular cadence calls with various stakeholders for services bookings, revenue forecasting, capacity management, project status reporting and key initiatives.
• Actively recruiting new talent to join the Professional Services team as it grows.

Skills Required for the Role:

Leadership, Commercial Acumen, Persuasiveness, Resilience, Calmness, Methodical, Innovative, Intelligent, Articulate, Active Listener, Critical Thinker.

More about you:

• Overall more than a decade of experience - You will possess a successful track record with 8+ years’ experience managing software projects and teams, ideally with cloud applications. 
• You enjoy managing teams in a multi cultural environment and thrive in building, leading and coaching technical team members.
• A customer services orientated background, ideally with Enterprise Performance Management, Software Infrastructure Support and/or Multi-dimensional modeling.
• Must have been responsible for managing teams in diverse environments. Onsite/offshore model in a multi-vendor environment is ideal.
• Experience with Agile methodology.
• Ability to constantly exceed SLAs, improve processes and challenge the status quo.
• Ability to scope and help team members scope client engagements.
• Strong negotiation skills.
• Strong client management skills with Executive Level communication experience.
• Some travel is anticipated across the region to support new opportunities and active customer engagements.