Senior Manager, Customer Trust Enablement

POS-5771

HubSpot is looking for a Senior Manager to lead our Customer Trust Enablement team - a critical function at the intersection of cybersecurity, customer trust, and go-to-market. This role is part of HubSpot's Trust (formerly Security) organization. 

Here at HubSpot, we recognize that we are stewards of the data our customers and partners entrust us to protect. The Trust Enablement team is responsible for empowering existing and prospective customers with the information they need to understand HubSpot's security posture and confidently manage their own risk. As the leader of this team, you'll set the strategic direction for how we engage with customers on security matters, scale our trust programs, and partner deeply across the business to make security a business enabler - not a barrier to growth.

You'll manage a team of security enablement specialists and work closely with Sales, Legal, Compliance, Privacy, Product and Engineering to ensure HubSpot can meet the security requirements of our most complex, enterprise customers.

In this role, you'll get to:

• Lead and grow a high-performing team of customer-facing security specialists, providing coaching, mentorship, and clear direction to help them do their best work
• Own the strategy for customer security enablement - defining how we scale white-glove support for security inquiries across the sales cycle, including RFPs/RFIs, due diligence questionnaires, customer calls, and executive briefings
• Serve as an escalation point and senior advisor on complex, high-stakes security reviews for strategic and enterprise accounts, including direct engagement with customer CISOs, security leadership, and procurement teams
• Drive the development and continuous improvement of HubSpot's customer-facing security documentation, knowledge base, and trust assets
• Build and scale programs and processes that allow the team to handle growing inquiry volume without sacrificing quality - including tooling, templates, tiering models, and metrics
• Partner cross-functionally with Sales, Customer Success, Legal, Privacy, Compliance, and Risk teams to reduce friction in the sales cycle and ensure security and compliance are treated as enablers of adoption
• Collaborate with HubSpot's internal security and engineering teams to maintain an accurate, up-to-date understanding of HubSpot's security controls, architecture, and roadmap - and translate that into customer-facing narratives
• Synthesize customer feedback from security reviews into actionable recommendations for Product, Engineering, and Security teams
• Monitor the evolving regulatory and threat landscape and ensure HubSpot's customer trust positioning keeps pace with new requirements and customer expectations
• Establish and operationalize KPIs that measure the team’s efficiency, quality, customer impact, and contribution to sales-cycle velocity and use those insights to continuously improve the program.

We are looking for someone who has:

• 10+ years of experience in cybersecurity, security advisory, IT compliance, or a related field with meaningful time spent in a customer-facing or go-to-market-adjacent role
• Demonstrated experience managing or mentoring a team of security or compliance professionals
• Deep knowledge of cybersecurity concepts and best practices including application security, cloud security, identity and access management, vulnerability management, and incident response
• Strong familiarity with compliance frameworks and regulations including SOC 2, ISO 27001, ISO 42001, GDPR, CCPA, and NIST
• A track record of successfully leading complex security reviews and building relationships with enterprise security stakeholders (CISOs, security architects, procurement teams)
• Familiarity with AI/ML security risks, including data governance, model access controls, and the security and privacy implications of AI-powered product features in a SaaS environment 
• The ability to translate technical and regulatory complexity into clear, credible narratives - for both technical and executive audiences
• Strong project management skills and a bias toward building scalable processes from the ground up
• Experience in a SaaS or cloud environment, with an understanding of how security controls apply to web application and multi-tenant architectures
• Excellent written and verbal communication skills, including experience developing customer-facing documentation and presenting in high-stakes settings

Even better if you:

• Have experience building or scaling a customer trust, Business Information Security Office (BISO), or Office of the CISO function
• Have experience supporting customers in regulated industries such as Financial Services, Healthcare, or Public Sector
• Hold a relevant certification such as CISSP, CISM, CCSP, or CISA
• Are familiar with RFP management platforms and tools (e.g., Looker, RFPIO/Responsive, Loopio, etc.)
• Experience responding to customer security questions about AI product features, or familiarity with emerging AI governance frameworks such as NIST AI RMF or the EU AI Act
• Have functional knowledge of data privacy concepts and the ability to navigate the overlap between security and privacy requirements
• Are comfortable operating in a fast-moving, high-growth environment where the playbook is still being written

About the team

You'll be part of HubSpot's Security organization, leading the Security Enablement team. This team serves as the connective tissue between HubSpot's internal security posture and the external world - working to ensure our customers have the information and confidence they need to trust us with their data. The Senior Manager will report to the Head of Security GRC & Customer Security Enablement and will manage a team of security enablement specialists.