Senior Live Ops Producer

About Roblox Live

Roblox Live creates the moments that bring Roblox together. We turn music, entertainment, culture, and the creativity of our community into new ways to play and connect. From major platform celebrations to live performances and breakout creator moments, we give players something to show up for, experience with friends, and come back to.

We’re a small, fast-moving team with the ambition to shape the future of live experiences on Roblox. We bring ideas to life with creators and partners, build the technology that makes them possible, and turn what works into tools that let the creator community take it further.

The Role

We’re looking for a Senior Live Ops Producer to run Roblox’s shared moments from launch readiness through event close. You will own launch sequencing, the war room, in-flight operational calls, reward validation, and day-to-day communications with development partners. You’ll keep launches coordinated and respond quickly when players need a fix.

This is a senior individual contributor role for someone with strong production craft and calm judgment under pressure. You’ll coordinate studios, developers, and internal teams across overlapping events, working with the Senior Program Manager on dependencies and the Platform Events Designer on tuning. Our global event calendar includes planned coverage on evenings, weekends, and holidays.

You Will

• Build the production and readiness plan with studios and internal leads. Define delivery milestones, integration deadlines, test plans, and launch criteria, and feed dependencies into the program calendar.
• Coordinate rehearsals and required QA, performance, security, policy, localization, and support reviews. Track issues to resolution and make go/no-go recommendations based on readiness.
• Write and run the launch run-of-show across the hub, participating experiences, content drops, rewards, and player entry points. Confirm timing, owners, and contingencies for each step.
• Coordinate launch timing with engineering, marketing, and developers. Validate each release step before moving to the next, and record decisions and changes.
• Staff and lead the war room. Establish monitoring, coverage, incident priorities, and escalation paths for the full live window.
• Make operational calls within agreed decision rights. Coordinate release timing, hotfixes, pauses, and recovery with engineering, and implement gameplay and economy changes with the designer.
• Monitor event health, reward delivery, player reports, and sentiment with Data Science, support, and community teams. Prioritize actions and keep partners informed through resolution.
• Validate reward availability, eligibility, progression tracking, award delivery, and release timing. Test the full player journey across the hub and participating experiences.
• Coordinate winner validation with security, legal, and support for scarce rewards or competitions. Investigate failed or incorrect awards and coordinate fixes and player remediation.
• Be the primary operational contact for studios and participating developers. Set expectations on milestones, integration requirements, readiness, and live changes.
• Resolve delivery blockers, route design decisions to the designer, and escalate technical issues to internal owners. Give developers timely information to plan around their own games and communities.
• Maintain launch checklists, incident procedures, and operational runbooks. Contribute findings and partner feedback to the Senior Program Manager’s retrospectives and post-event playbooks.
• Identify recurring integration, monitoring, and reward problems. Partner with product and engineering on tools and automation that make events easier to run.

You Have

• 7+ years in game production, live operations, or live event production, including significant experience on a live-service game or recurring content calendar.
• Direct experience launching and operating in-game events, seasons, or content drops, with ownership of readiness reviews and release sequencing.
• Experience leading live incident response and making timely decisions with incomplete information, including coordinating hotfixes and recovery.
• A track record of managing delivery and communications with external studios, developers, or production partners.
• Working knowledge of progression, virtual economies, and reward pipelines, with experience validating eligibility and award delivery.
• Fluency with event telemetry and player feedback, and the ability to turn operational signals into clear priorities.
• Strong written communication and production discipline, with experience using tools such as Jira, Airtable, Asana, or equivalents to keep complex launches organized.
• Familiarity with Roblox development workflows, avatar items, and its player and creator communities (preferred).
• Experience producing live broadcasts, in-game performances, or creator- and influencer-led programming (preferred).
• Experience with competitive events, winner validation, or exploit response (preferred).
• Experience operating for a global audience or building launch and incident runbooks from scratch (preferred).