Senior Information Security Analyst - Customer Trust

Senior Information Security Analyst - Customer Trust

Location:Bangalore (Hybrid, 3 days a week)

About the team:

The Information Security organization advances the overall state of security at Rubrik through critical initiatives and coordination of large security projects. Information Security builds technologies, tools, and processes to better enable teams at Rubrik to develop secure software and protect data and systems with appropriate security controls. Information Security also develops systems to monitor and respond to attacks against our assets, provides awareness education to teams on security best practices for data protection, and ensures data governance and data sharing relationships with third parties in order to securely protect Rubrik information.

About the role:

Rubrik is seeking a Senior Information Security Analyst to support and oversee activities within the Customer Trust function at our Bangalore, India office. As a member of the Customer Trust team, you will be a highly motivated professional responsible for executing key service areas and driving their continuous improvement and maturity. The successful candidate will build and maintain strong cross-functional relationships across the organization while demonstrating exceptional interpersonal skills and the ability to confidently lead customer-facing discussions and engagements. This role requires strong leadership, communication, collaboration, and decision-making skills, along with the ability to work effectively across multiple stakeholders and priorities.

What you’ll do:

We are looking for a highly motivated individual that wants to be a part of a front-line customer facing function of security within Rubrik that helps sales close revenue opportunities by sharing Rubrik’s security posture with customers. Key responsibilities include sharing Rubrik's security posture with customers by interacting with key security stakeholders in the customers organization, responding to customer RFPs, redlining security terms in customer contracts, facilitating customer audits and other customer requests that are related to Rubrik's enterprise or product security and compliance capabilities. In this role, you will:

• Respond to security and compliance portions of customer RFPs in an accurate and timely fashion (i.e., within agreed upon internal SLAs), leveraging AI generated responses and validating responses..

• Lead and collaborate with other Information Security, Product security and Engineering SMEs, as needed to respond to customers and drive security posture outcomes.

• Build narratives and perform security reviews of new products to ensure there are accurate responses for RFPs.

• Support security and compliance related customer audits, as requested.
• Be well-versed in Rubrik's products, particularly as they pertain to security and compliance features and secure SDLC practices.

• Work with Sales Operations, Field Operations, Sales, Sales Engineering, Marketing, and Engineering teams to intake requests and drive improvements to the customer trust process.

• Execute operational activities related to the maturity and measurement of the customer trust process to provide high quality services that enable sales at Rubrik.

• Drive the maturity of the customer facing collateral that disseminates security and compliance related announcements and thought leadership to new customers and prospects.

• Support the finalisation of security and compliance language in customer contracts.
• Be well versed with industry leading frameworks such as DORA, ISO 27001, SOC 2, PCI,DSS, HIPAA and HITRUST

Experience you'll need:

• 5+ years of related work experience in Customer Trust & Security Assurance in the tech industry, preferably in the cyber resilience space.

• Experience in the cyber security practice at a Big 4 audit firm (Deloitte, PwC, EY, or KPMG) is highly preferred.

• Have driven several security and/or operational Information security processes within a company.

• Experience reviewing and negotiating contracts as it relates to security and compliance obligations

• Ability to meet demanding timelines and SLAs, manage changing priorities and execute tasks with minimal supervision.

• Knowledge of common security risks, vulnerabilities, and threats and can translate these issues through triage / risk treatment conversations.

• Understanding of information security frameworks and compliance requirements, such as DORA, ISO 27001/2 (including ISO 27017 & 18), FedRAMP, SOC 2 Trust Services Criteria, CIS Top 20, PCI DSS, HIPAA, and NIST CSF / 800-53.

• Detail-oriented and able to understand the bigger picture by using your technical expertise and problem solving abilities to prioritize and manage blocking issues.

• Able to discuss issues at technical and business levels with audiences of various backgrounds.

• Bachelor’s degree in Security, Computer Science, Management Information Systems or related field preferred.

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