ApplySarthiSenior Enterprise Customer Success Manager
Datadog
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Skills named in this job
Read from the description itself, not inferred.
This role on the market
3,133 open customer roles across 437 companies are on ApplySarthi right now, most of them in Bengaluru (60), Delhi NCR (58), Hyderabad (34).
- Customer Success LeadAccurx
- Customer Success Managerconga
- Customer Success ManagerUpguard
- Customer Support CoachCloudbedsthirdpartyboard
- Customer Success Manager - AMERCamunda
What customer roles keep asking for: Customer success (29%), SaaS (17%), Account management (15%) — counted across their open postings here.
Remote Enterprise Customer Success Manager jobs · Account management jobs · Customer success jobs · Observability jobs · SaaS jobs
Datadog has 454 open roles listed here.
- Senior Application Security Engineer
- Senior Product Marketing Manager
- Manager 2, Technical Enablement Management
- People Business Partner
- Principal Growth Marketing Manager - SEO/GEO
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for customer roles keep coming back to Customer success, SaaS, Account management. Practise those questions before you sit with Datadog.
Questions you are likely to be asked
- Why do you want to join Datadog?
- What is your experience with Observability? Tell me one thing you learned the hard way.
- Tell me about an angry customer you handled. What did you say?
- How do you handle a problem you do not know the answer to?
- How do you decide which ticket to work on first?
Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.
Practise the Senior Enterprise Customer Success Manager at Datadog interview free →Senior Enterprise Customer Success Managerとして、Datadogの中でも最も重要度の高いエンタープライズ顧客を担当し、プロダクトの健全な活用と優れた顧客体験の実現を牽引していただきます。
Datadogでは、Enterprise Customer Success Managerと同様に、オフィスカルチャーとハイブリッドワークを重視しています。
Datadogでは、オフィスカルチャーを大切にしています。人と人との関係性やコラボレーション、そこから生まれる創造性を重視し、ハイブリッドワークを通じて、一人ひとりに合ったワークライフバランスを実現しています。
主な業務内容（What You’ll Do）
- SalesおよびTechnical Solutionsと連携し、オンボーディングから活用成熟フェーズまでの戦略的な活用促進を主導
- 新規顧客オンボーディングの全体設計およびプロジェクトマネジメント
- 顧客サクセスプランの策定・管理・高度化
- Datadogへの投資価値・成果について、エグゼクティブレベルの意思決定者と継続的にアライン
- 顧客組織内で影響力を持つステークホルダーとの戦略的関係構築
- • 社内のクロスファンクショナルチーム（Sales、Support、Enablement、Product、Finance、Legal）との連携
- 利用状況データの分析を通じた更新機会・リスクの特定
- 顧客活用・健全性の最終責任者としての対応
- チームメンバーや他部門と連携し、ベストプラクティスの構築・展開をリード
求める人物像（Who You Are）
- B2B SaaSにおけるCustomer SuccessまたはAccount Managementの実務経験5年以上（技術者向け顧客対応の経験があれば尚可）
- 大規模エンタープライズ顧客を含むアカウントポートフォリオの担当において、豊富な実績をお持ちの方
- 顧客の課題・目的・優先順位を深く理解するためのディスカバリーを高いレベルで実行できる方
- 複雑な概念を分かりやすく伝え、顧客の課題・目的に結びつけるエキスパートレベルのコミュニケーション力かつ、相手に応じてメッセージを柔軟に調整できる方
- スピード感のある環境で、自身のスキルを継続的に高めながら、チーム全体のレベルアップに積極的に関与できる方
- 必要に応じて顧客訪問やイベント対応のための出張が可能な方
- 日本語：読み書き・会話ともに流暢
- 英語：読み書き・会話ともにビジネスレベル以上
Datadogは、さまざまな立場の人々を大切にしています。誰もが初日から上記の資格をすべて満たすわけではないことは理解しています。それでも構いません。テクノロジーに情熱を持ち、スキルを伸ばしたいと思っている方は、ぜひご応募ください。
利益と成長：
- 最高のオンボーディング
- MEDDICとCommand of Messageの営業研修
- 包括的な企業文化、コミュニティ・ギルドに参加する機会
- 社内ネットワークのための部門内メンターおよびバディ・プログラム
- 継続的な専門能力開発、製品トレーニング、キャリアパスの提供
- 新規雇用株式（RSU）および従業員株式購入制度（ESPP）
- 手厚く競争力のある福利厚生パッケージ
上記の福利厚生と成長は、雇用国やDatadogでの雇用内容によって異なる場合があります。
#LI-Hybrid
About Datadog:
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Privacy and AI Guidelines:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
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Listed on greenhouse · posted 2026-07-24. ApplySarthi collects openings and links to application pages; the role is advertised by Datadog, not by us.