Senior Enterprise Account Manager, EMEA

The ideal candidate will be based in Germany and should be willing and able to travel across Europe for additional client engagements as needed.

About Us: 

Pacvue is the leading Commerce Media OS, powering over $12B in advertising spend across 100+ global retail media networks including Amazon, Walmart, Target, Kroger, Instacart, Criteo, and CitrusAd. Powered by industry-leading AI and real-time data, Pacvue enables over 70,000 brands and agencies to maximize advertising performance, drive incrementality, and expand reach across the commerce universe from a single mission control. As of 2025, Pacvue powers 12% of total retail media ad spend worldwide excluding China. Combined with Helium 10’s SMB solutions, Pacvue delivers the industry’s most comprehensive platform for businesses of all sizes. 

At Pacvue and Helium 10, great careers don’t just happen — they’re built. Here, you’ll rise as an industry leader, push the boundaries of innovation, own your journey, and thrive as part of an inclusive global community that’s redefining the future of commerce. 

About the Role: 

As an Account Manager, Enterprise Partnerships at Pacvue, you will support the day-to-day management of client accounts across a portfolio of European agency clients, primarily independent Amazon and ecommerce agencies, and ecommerce brands with growing exposure to enterprise-level retailers such as Amazon and other regional platforms. This role will involve working closely with internal team members and client stakeholders across multiple European markets to help execute partnership plans, ensuring clients achieve success through our platform while supporting overall revenue goals for Pacvue.  

You will be expected to leverage your analytical skills, communication abilities, and insights to assist with client outcomes and support ongoing account activities in a dynamic, fast-growing international environment, and using data to tell the story. 

Responsibilities: 

Client Relationship Management: 

• Own the end-to-end success of assigned European client portfolio. Make independent decisions on strategy, performance management, and client communications with only critical decisions reviewed. Accountable for revenue growth, client retention, and regional market outcomes. 
• Build and nurture partnerships that support client success and contribute to Pacvue’s regional revenue growth. 
• Act as a supporting consultant to clients, offering guidance on eCommerce best practices, marketplace dynamics, and performance optimization across European platforms. 

Strategic Planning & Consultation: 

• Analyze client data across multiple European marketplaces to uncover insights and opportunities for improvement, leveraging Pacvue's platform to recommend solutions aligned with client business objectives. 
• Lead strategy sessions with clients, independently determining the approach to localized eCommerce strategies. Make autonomous decisions on optimization priorities, regional tactics, and resource allocation, with oversight only at critical milestones. 
• Independently identify, evaluate, and execute upsell and cross-sell opportunities within assigned accounts by assessing client data, market conditions, and product fit. Devise solutions and strategies with minimal senior oversight. 

Cross-Functional Collaboration: 

• Collaborate across Sales, Customer Success, Product, and Marketing teams as a strategic advisor on client needs and market opportunities. Influence team priorities based on regional market insights; may mentor junior team members on account strategy. 
• Collaborate with senior team members to align client objectives with Pacvue’s product roadmap, incorporating regional market insights and needs. 

Performance & Reporting: 

• Regularly track and report on client performance across European markets, providing analysis and actionable recommendations to drive improved results. 
• Monitor key performance indicators (KPIs), using data insights to proactively suggest adjustments to strategies, channel mix, or regional approaches. 
• Support the preparation and delivery of presentations to senior stakeholders, including those tailored to regional audiences. 

Client Advocacy & Growth: 

• Be a passionate advocate for client success within Pacvue, ensuring their needs are met across different markets and business environments. 
• Continuously identify ways to help clients maximize the value of Pacvue’s tools and technology to enhance their eCommerce advertising results across European platforms. 
• Support renewal and expansion efforts by identifying opportunities and collaborating with senior team members on execution. 

 Skills & Qualifications: 

• 5+ years of experience in Account Management, Client Success, or Consulting roles within eCommerce, digital advertising, or SaaS environments, with demonstrated mastery of marketplace dynamics and client strategy. 
• Experience supporting client relationships, including exposure to larger or enterprise accounts, ideally within European markets. 
• Experience contributing to team-based revenue or client growth goals. 
• Advanced analytical professional with deep expertise in eCommerce platform dynamics, marketplace strategy, and data interpretation. Independently interprets complex, multi-variable data across European markets to extract strategic insights and drive client outcomes. 
• Fluent German and English, C1 or C2 level at a minimum. 
• Exceptional communication and presentation skills, with the ability to effectively engage stakeholders across different regions; additional European language skills (e.g., French or German) are a plus. 
• Strong problem-solving skills and the ability to prioritize and manage multiple competing priorities. 
• A strategic thinker who can identify opportunities for growth and improving client outcomes within regional contexts. 
• Comfortable working in a fast-paced, dynamic, and multicultural environment. 

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