Senior Consultant, Safety and Reliability

Why We Have This Role

At Qualtrics, we partner with health systems to build resilient, safety-first cultures where clinical care and patient trust thrive. As a Senior Consultant, Safety and Reliability, you will guide healthcare organizations through transformational change by applying High Reliability Organization (HRO) principles, strengthening safety culture, and deploying Communication and Resolution Programs (CRP). You will collaborate closely with clinical teams and management to turn complex analytics into actionable process improvements that keep healthcare workers and patients safe. If you are passionate about applying data-driven insights to lower clinical risks and embed safety into daily healthcare operations, this role is for you.

How You’ll Find Success

• Data & Analytics Competency: Highly proficient using analytical tools (Excel, SQL, SAS, Access) to perform quantitative and qualitative analysis on payer analytics, authorization metrics, denial rates, and behavioral observation data.
• Project Workstream Execution: Manages day-to-day engagement plans—tracking timelines, scope, budgets, and deliverables using structured project management tools.
• High Reliability Subject Matter Focus: Deeply understands HRO frameworks, Root Cause Analysis (RCA), Fair and Just Culture, Safety Culture and Preventable Harm metrics, and Communication and Resolution Programs (CRP) to solve complex operational challenges.
• Training & Facilitation: Excels at coaching patient-facing teams and leading interactive training sessions to drive engagement and long-term capability transfer.
• Stakeholder Communication: Communicates effectively with client management and project leads, proactively sharing risks, recommendations, and progress updates.

How You’ll Grow

• Deepen your expertise in High Reliability Organization (HRO) principles and safety culture transformation across diverse healthcare environments.
• Build your client leadership capabilities as a primary workstream point of contact with client stakeholders.
• Expand your mastery of complex healthcare analytics, data interpretation, and process optimization.
• Collaborate with senior consulting leadership to shape Press Ganey safety methodologies, training toolkits, and client offerings.
  
  

Things You’ll Do

• Advance Safety & Reliability Culture: Support client engagements focused on expanding HRO principles, improving safety culture metrics, and reducing clinical errors across care delivery settings.
• Analyze & Interpret Complex Data: Construct data analyses—including payer metrics, authorization trends, denial rates, and behavioral assessments—to identify root causes and formulate actionable client recommendations.
• Deliver High-Quality Engagements: Execute engagement plans on time and within budget, preparing core client deliverables such as data reviews, quality assessments, and executive presentations.
• Train & Coach Frontline Teams: Deliver high-engagement training and coaching programs for patient-facing teams to ensure seamless knowledge transfer and sustained performance improvement.
• Manage Workstream Relationships: Serve as a direct point of contact for project workstreams, building credibility with client teams, coordinating resources, and managing project risks.

What We’re Looking For On Your Resume

• 10+ years of healthcare industry experience focused on safety and high reliability.
• Demonstrated experience participating in or driving performance improvement and safety initiatives within healthcare settings.
• Prior consulting or safety and reliability implementation experience strongly preferred.
• Practical experience coaching, training, or facilitating patient-facing teams.
• Strong analytical skills with proficiency in Excel, MS Office, and data querying/analytical tools (e.g., SQL, SAS, Access).
• Bachelor’s degree required; Master’s degree or clinical background (Nursing, Medicine, Pharmacy, Safety/Quality/Risk Management) preferred.
• Ability to travel 50–75% (~10 days/month on-site across the US and select international locations).

What You Should Know About This Team

• Diverse, Cross-Industry Expertise: You will join a supportive team of ~20 professionals that merges deep healthcare safety and quality backgrounds with high-reliability expertise from aviation, military, and nuclear industries.
• Direct Executive & Patient Impact: Our work directly transforms health system leadership culture, eliminates systemic human error, and protects patients and healthcare workers in care delivery environments.
• Data-Backed Consulting Model: We leverage market-leading healthcare data assets alongside clinical domain expertise to deliver measurable, sustainable operational changes for our clients.
• Culture of Coaching & Continuous Learning: We cultivate a collaborative environment where leaders delegate effectively, share best practices, and actively invest in the career growth and analytical skill development of every team member.

Our Team’s Favorite Perks and Benefits

• We participate in personalized Career Action Planning. You will work with your manager to design a plan based on your life experiences, values, and career aspirations (inside and outside Qualtrics) that helps you achieve your career goals at Qualtrics.
• Qualtrics pays 100% of the healthcare benefit premiums for employees and their dependents.
• Variable allowances for wellness, meals, transportation, and more.