Senior Client Partner

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.

We are proud of:

• The work we do and innovation we drive
• Our Values of share, care and dare
• A workplace culture that fosters creativity, diversity and autonomy
• Our borderless, global framework, which enables seamless collaboration

The Role:

As a Senior Client Partner you will be the senior leader across a multi-million portfolio. This role sits within our financial services team, with a focus on banking. It will be your responsibility to develop and nurture our most senior-level key client relationships, and it will be you who works in close collaboration with a dedicated delivery team to deliver fantastic work and own the longer-term strategic direction, planning and revenue growth of your accounts.

As their trusted advisor, you’ll work closely with executive clients providing them with true digital leadership, in turn driving opportunities for new business from within. You’ll inspire client teams in your capacity as their strategic partner, and you’ll motivate internal teams to develop and consistently over-deliver. You will be adept at interpreting and adding value to new client briefs, always thinking about the longer-term ambition and objectives of your clients and their business, engaging with all teams and disciplines to deliver the best work possible. This is a growth-focused role rather than an account management one: we are looking for someone who is self-managing and proactively creates their own pipeline.

What to expect

• In your role as a Senior Client Partner at Valtech you can expect to build and nurture ongoing relationships with both our clients at executive level as well as your peers across the organisation. You will be actively seeking out and developing growth opportunities within your client organisations to bring in our broader specialisms and you’ll be excited about driving our exciting offering.
• You will open new lines of conversation across your existing clients, uncovering business challenges (including ones clients haven’t yet articulated) and connecting our technology, strategy and delivery capabilities into proposals that turn them into new work. Much of this will centre on data platforms and AI strategy.
• You will bring your strategic thinking and considered opinions and recommendations whilst being respectful of others. You’ll challenge thinking and won’t accept the status quo to ensure the right outcome.
• You are accountable for the commercials across your account portfolio - working with your peers and Portfolio Director to ensure account profitability and accurate forecasting. You’ll consistently track performance against annual targets and quickly identifying potential areas for account development.
• You will own and lead the account strategy planning across your client portfolio – building on your in-depth knowledge of your clients and their businesses to identify the right areas of focus and working collaboratively with subject matter experts and senior stakeholders across the business to develop and implement the strategic vision for your accounts.
• A key focus of your role will be on the longer-term development and growth of your accounts. You’ll be tasked with leading on business development opportunities across your account portfolio. You will develop, own and present plans and proposals that will add more value for our clients and drive additional revenue for Valtech.
• You will also support on net new business proposals occasionally working closely with the new business team and the practice leads to input into client pitches and proposals.
• This role is London-based, with regular travel to client sites and time spent in client offices building relationships.
• Importantly, you will be a team player that genuinely cares about what they do and the people they do it with.

About you

The successful candidate will have substantial experience working within a Digital Transformation, technology consultancy partnering with enterprise size organisations selling and managing projects across the digital technology spectrum. Essential: significant experience working with financial services clients, ideally banking, and comfort operating in highly governed, risk-averse environments.

Strategic Relationship Management

• Develop deep, trust-based relationships with senior client stakeholders.
• Build collaborative and trusting relationships internally across the organisation. Being visible and attentive.
• Understand the client’s business challenges, needs, and goals to deliver tailored solutions.
• Act as the main point of contact, ensuring open and effective communication between the clients and Valtech.
• A proven track record of growing a network within an existing client base and winning multi-million contracts, with clear examples of sustained year-on-year account growth.
• A consultative approach to selling: able to sit with senior leaders, understand their business problems and shape a compelling proposal in response.
• Experience with data, platform or AI work is a plus.

Leadership capability

• Offer clear and concise strategic guidance both internally and externally backed up by experience and rigour.
• Responsible for driving the strategic growth of your accounts – creating and implementing account plans, strategically identifying new growth opportunities, and delivering compelling proposals that help drive value for our clients and revenue for the agency.
• Working with senior teams across the business, to ensure alignment on your Account Plans, to be the figurehead for your accounts and to ensure that the team are all working together towards the same goals

Organisation, time management & proactivity

• Attentive, proactive, and capable of acting on your own initiative
• Organised and able to manage conflicting priorities with urgency and proactivity

Collaborative and inclusive

• You will be collaborative and comfortable working as part of a cross functional team
• You will be open to receiving feedback and comfortable giving feedback

Industry expert and thought leader

• You have a strong knowledge and insight of trends, developments, and innovative technology through a genuine passion for digital / tech / product
• You stay ahead of the curve by attending regular industry events
• Budgeting and financial planning capabilities
• Competent in financial planning and forecasting to ensure client profitability

Attention to details and an eye for quality

• You know what good looks like, and you can back up your opinions with robust rationale and experience
• You are thorough and value attention to details but are still able to work at pace when needed

Compelling Communicator & presenter

• Excellent listening skills and the ability to adapt your communication style to suit different audiences when needed
• Engaging communicator who can break down and understand technically complex topics to a wide audience
• You will be a strong presenter who can seamlessly sell strategic ideas and solutions

Commitment to reaching all kinds of people

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.

Beyond a competitive compensation package, we offer:

• Hybrid working
• Career advancement, with international mobility and professional development programs
• Learning and development, with access to cutting-edge tools, training and industry experts

Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps.

⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com.

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.

Are you ready to create what’s next? Join us.