ApplySarthiSenior Agent, Customer Service (Portuguese Speaker)
OKX
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Skills named in this job
Read from the description itself, not inferred.
This role on the market
57 open portuguese roles across 32 companies are on ApplySarthi right now, most of them in Hyderabad (2), Bengaluru (1).
- Enterprise Account Executive, Portuguese-Speaking - London, UKPallet
- Latin America Private Bank- Client Service Associate (Portuguese Speaking)JPMorgan
- Commercial Inside Account Executive – Portuguese SpeakingHp
- Academy Professor, French & PortugueseHubSpot
- Mid-Market Account Executive - Central (Spanish / Portuguese Speaking)Contentsquare
What portuguese roles keep asking for: Customer success (19%), SaaS (19%) — counted across their open postings here.
OKX has 342 open roles listed here.
- Deputy Money Laundering Reporting Officer, Eurasia
- Senior/Lead Product Manager - Professional Trading Tools & Experience
- Senior/Staff Engineer - Web3 - Onchain Data
- Software Engineer, Mobile(iOS)
- Deputy General Counsel, Head of Americas Legal
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for portuguese roles keep coming back to Customer success, SaaS. Practise those questions before you sit with OKX.
Questions you are likely to be asked
- Why do you want to join OKX?
- What is your experience with CRM? Tell me one thing you learned the hard way.
- How do you handle a problem you do not know the answer to?
- How do you decide which ticket to work on first?
- Tell me about feedback from customers that you passed on to the product team.
Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.
Practise the Senior Agent, Customer Service (Portuguese Speaker) at OKX interview free →Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
Interacts with customers to address their inquiries and problems in real-time. Quick responses through live chat and professional, courteous customer service are among your duties. Additionally, following up on help requests usually requires email communication as part of your tasks.
What You’ll Be Doing
- Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice.
- Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc.
- Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language.
- Establishing and nurturing strong relationships with company partners and external stakeholders.
- Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures.
What We Look For In You
- A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field.
- At least 2 years of experience in language-related roles, including translation, interpretation, or localization.
- Proficiency in both spoken and written language relevant to the job, along with a high level of English & Portuguese language proficiency.
- Ability to work independently in a fast-paced environment and deliver multilingual support.
- Willingness to work according to a given schedule to support 24x7 language-related operations.
- Strong interpersonal skills: the ability to navigate challenging language situations and remain composed under pressure.
- Problem-solving mindset: a dedication to finding the right linguistic solutions for customers, overcoming language barriers, and making cost-efficient decisions.
- Excellent time management: the ability to handle multilingual tasks effectively while managing time efficiently.
- Quick learner: the ability to quickly grasp new linguistic concepts and adapt to the evolving language needs of customers.
Nice to Haves
- Familiarity with cryptocurrency and/or finance-technology industry.
- Working knowledge of CRM tools, such as Zendesk.
- Basic computer knowledge: MacOS, Lark, Microsoft Office, and G-Suite.
Why Join Us?
- Competitive remuneration package
- Yearly performance bonus
- Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
- Employee engagement, recognition and appreciation program.
- Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
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Notice:
All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.
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Listed on greenhouse · posted 2026-07-30. ApplySarthi collects openings and links to application pages; the role is advertised by OKX, not by us.