Senior Account Manager

Healthcare is complex. We’re here to change that.

RVO Health is a health technology company on a mission to make health easier to navigate, more accessible, and more affordable for everyone.

Here, you'll help over 40 million people every month, with a team that genuinely cares about the work and each other.

At a Glance

The Senior Account Manager is responsible for driving client satisfaction, retention, and revenue growth. This role requires strategic planning, data-driven decision-making, and cross-functional collaboration to deliver effective client solutions and exceed business objectives. The ideal candidate is a seasoned account management professional with strong leadership capabilities and a proven track record in the health system, marketing and patient acquisition space.

Where You'll Be

This is a remote position. 

What You’ll Do

• Be directly responsible for driving  client satisfaction, revenue growth and retention.  
• Build strong multi-level customer relationships
• Use creative problem solving and develop  strategies needed to help clients make informed decisions through a consultative sales approach. 
• Utilize forecasting and business analytical skills to take advantage of opportunities and to expand relationships.
• Work closely with sales, product and marketing teams, to identify key strategies to maximize client accounts.
• Increase customer satisfaction, visibility, and client endorsement regarding the measurable results and tangible value of programs among key client stakeholders. 
• Provide strategic guidance in the areas of patient acquisition and retention, market development, quality transparency including benchmarking & measurement, competitive differentiation. Assist with conducting competitive market analysis to help formulate go to market plans.
• Monitor campaign performance to identify performance risks and optimization opportunities, resolve live campaign issues, implement improvements, and ensure results are maximized.
• Assist internal stakeholders with reviewing and analyzing product / solution performance and client feedback to help guide the development, enhancement, and implementation of new products / solutions and develop new revenue growth opportunities. 
• Serve as a key point of escalation for client issues, ensuring timely and effective resolution.  
•  Drive negotiations and value-driven presentations to grow and renew existing contracts. Partner with leadership and internal partners to achieve renewal goals.
• Facilitate new account launches, existing account maintenance, and all product enhancements.

What We’re Looking For

Required: 

• Bachelor's degree in Business, Marketing, or related field.
• 5-8 years of experience in account management within the health & wellness industry.
• Ability to effectively navigate and drive results in a highly complex, matrix environment
• Strong organizational & presentation skills.
• Demonstrated ability to message, position, and present information for maximum customer impact and influence.
• Strong negotiation, influencing, collaboration. 
• Knowledge of marketing and patient acquisition strategies in health systems.
• Knowledge of the healthcare landscape 
• Experience with managing health system accounts
• Project management-oriented organizational skills.
• Act as a collaborative worker and foster a positive work environment.
• Creative analytical and problem-solving skills.
• Ability to adapt to a fast paced environment.
• Committed to continuous learning, with a strong interest in applying AI tools to streamline processes and improve productivity.”
• Willingness to travel (25%).

Preferred:

• Experience working in digital health, health systems, patient acquisition or healthcare technology sectors.  
• Familiarity with CRM software and account management platforms.

Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.

• Starting Salary: $100,000 - $110,000
  *Note actual salary is based on geographic location, qualifications and experience
• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Time Off
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Pharmacy Benefits
• Income Protection Plans
• Pet Services Plans
• Mental Health Support
• Wellness Coaching
• HSA- Health Savings Account
• Commuter Benefits
• Gym & Fitness Center Discount Program

Hiring Timeline Notice

THIS POSTING IS FOR A CURRENT VACANCY AND THE EMPLOYER INTENDS TO FILL THIS POSITION BY 01/31/2027.

Who We Are: 

RVO Health is a health-technology company created through a joint venture between Red Ventures and UnitedHealth Group’s Optum. Together, we’ve brought some of the most trusted names in healthcare under one roof, including Healthline, Healthgrades, Fullspan Health, Medical News Today, Optum Perks, and more. We're the #1 source for doctor search in the U.S. Every day, people turn to our brands in moments that matter to find reliable health information, connect with doctors, save money on prescriptions, and take meaningful action on their wellbeing.

RVO Health is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at RVO Health is based solely on a person's merit and qualifications.   

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodations@rvohealth.com.

We do not provide visa sponsorship for this role at this time.

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