Rwanda Field Manager

Job Title: Field Manager

Reports to: Program Manager

Role Overview:

The Field Manager (“FM”) will be expected to lead the field based aspects of our project. The Field Manager will own the overall enrollment process, including achieving targets; building professional development; and identifying opportunities for risk mitigation and process improvement. The Field Manager will serve as the key “eyes and ears” resource on the ground for the Country Director and Program Director and will be responsible for regularly synthesizing updates on operational health. The role will reward strong personnel management, organizational skills, and a strong commitment towards building a scalable and better-leveraged field organization. This role will require regular travel or relocation to the field locations we are working in. 

Responsibilities

Campaign Management: [25%]

The FM will be responsible for managing all aspects of ground operations:

• Set and own quantifiable targets like households enrolled and operational efficiency.
• Serve as the organization’s engine for continuous improvement of the enrolment process and recipient experience.

People Management: [25%]

The FM will be expected to oversee a performance-oriented culture within the team (their reports), with all staff receiving feedback and development opportunities to achieve their potential.

•  Hire, train and manage field staff.
•  Run performance reviews for direct reports and build their capacity to do the same.
•  Identify and coach high-potential field staff to grow on a quick promotion trajectory.

Data and Analysis: [10%]

The FM will be expected to be comfortable using data to track performance, and inform decision-making, making recommendations to the PM. 

• Guide and support reports on data inquiries, skill development, and data analysis
• Work effectively with GD’s global data team (framing needs and expectations, and holding self and others accountable to agreed timelines)

Communication: [25%]

•  Meet the GD “bar” for online communication responsiveness (slack, email, phone)
•  Be able to prepare succinct reports for the Program Manager to present to management 

Support for auxiliary projects: [5%]

• Assist Program Manager with communicating and executing new projects / pilots / technologies (e.g. messaging Salesforce to field team, rolling out mobile app questions, etc.)

Team-building / morale: [10%]

• Identify opportunities for morale-building (e.g. retreats, team events, incentive schemes, etc.)

Desired abilities/experience:

• Degree in a relevant field
• At least 3-5 years of management experience, preferably managing manager
• Exceptional leadership ability with demonstrated success in motivating and developing subordinates
• Exceptional ability to problem-solve complex operational challenges in the field
• Excitement about owning challenging management tasks, including mentoring and motivating direct reports and the broader field team
• Demonstrated ability to work in a highly independent and self-directed manner, while effectively communicating upwardly about gaps and risks
• Strong communication and relationship-building skills and the ability to represent the organization effectively to external parties
• Strong analytical and technical skills, including a high level of proficiency with Microsoft Excel
• Demonstrated success in a high-performance work environment
• Ability to manage day-to-day operations while simultaneously building more robust, efficient systems.