Regional Manager, Clinical Excellence - West

Position Overview  

The Regional Manager, Clinical Excellence will lead the clinical excellence managers in their region through account management and customer success. The Regional Manager, Clinical Excellence will be responsible for fostering relationships with the clinical excellence team, partnering with customers to ensure the highest standards of patient care, will participate in various aspects of the sales process with the sales team to drive the long-range plan, developing and implementing processes and structure to proactively drive customer satisfaction and loyalty. Additionally, this role will collaborate with other departments to support the company's strategic objectives.  

The Regional Manager, Clinical Excellence acts as an Outset representative and not as a clinician or practicing nurse and shall not represent themselves as such to customers or potential customers. 

Territory: This role supports the Western U.S. region and requires frequent travel throughout the assigned territory. Candidates should be based within the region, with convenient access to a major airport.

Essential Job Functions and Responsibilities  

• Lead the clinical excellence managers for their region  

• Collaborate with the capital sales team to expand partial footprints 

• Support the sales process across Outset’s product offerings for both new and expansion opportunities through customer education, implementation, adoption, use and customer success. 

• Employees in this role do not make decisions for customers or substitute customer clinical or operational decisions or responsibilities but may provide education, Outset documentation, Outset product related input, implementation support, and general best practice guidance through the following activities:  

• Ensure the clinical excellence team is executing routine and quality customer business reviews 

• Expects and demonstrates professionalism in all customer interactions 

• Expects and demonstrates professionalism in all customer interactions 

• Provides in person and/or virtual support to both customers, partners, and Outset team members 

• Engage and assist in business planning, clinical, operational, and financial action planning  

• Partner with key Outset stakeholders to advance the organization to meet strategic priorities 

• Participate in policies and procedure creation as needed to ensure high-quality patient care 

• Uplevel skillset of the clinical excellence managers 

• Drive the refresh strategy 

• Lead the clinical excellence team through transitioning problem accounts  

• Collaborate with the marketing, clinical, service, and commercial teams to ensure alignment with the company's strategic priorities.  

• Partner with Sales Effectiveness on the execution of training programs for the company's medical devices.  

• Manage relationships with key stakeholders, including healthcare providers, professional organizations, and regulatory agencies.  

• Ensure compliance with all relevant regulations and standards.  

• Provide leadership and guidance to the clinical excellence team, fostering a culture of collaboration and continuous improvement.  

Core Competencies 

• Strategic thinking  

• Leadership  

• Relationship building  

• Decision making  

• Prioritization  

• Communication  

• Talent development  

• Timely Execution  

• Business Acumen  

Program Management 

• Develop and implement clinical strategies to expand the utilization of the company's medical devices.  

• Collaborate with sales, marketing, and other stakeholders to identify and implement best practices for new installations and program expansion opportunities.  

• Support training of the clinical excellence team to ensure successful implementation and use of the company's medical devices.  

People/Vendor Management 

• Manage and provide feedback to external vendors to support the timely execution of strategies and programs.  

• Support and coach clinical excellence team members on career development and growth within the organization.  

• Foster integration and collaboration across teams.  

Stakeholder Relationship Management 

• Serve as the point of contact for customer escalations and issues.  

• Manage internal and external stakeholder relationships to ensure alignment with the company's strategic objectives.  

• Track and communicate team priorities, metrics, and successes.  

Required Qualifications  

• Bachelor's degree in nursing or a related field.  

• Registered Nurse (RN)  

• 2+ years of nursing leadership experience in a healthcare or medical device setting.  

• Proficiency in compliance regulations and standards.  

• Strong communication and leadership skills.  

• Experience in developing a business plan and financial modles 

• Deep understanding of the health system accreditation process.  

• Strong process and quality improvement background 

• Competent is translating data and analytics into action plans 

• Ambition to leverage clinical expertise to  support job requirements 

• Display enthusiasm, ambition, and a strong work ethic 

• Must show ability to excel in a high-energy, fast-paced environment  

• Must be detail oriented with excellent analytical and problem-solving skills 

• Must thrive in a collaborative, cross functional work environment 

• Maintain a sense of urgency, work effectively under pressure, and be able to multi-task 

• Must be goal-oriented and committed to driving initiatives to resolution  

• Excellent interpersonal skills with the ability to  develop strong relationships with customer personnel. 

• Strong work ethic as an individual and on a team 

• Working knowledge of Word, Excel, and PowerPoint applications. 

• Must be willing to travel extensively (up to 75%) 

Desired Qualifications 

• Masters of Science in Nursing (MSN) or Masters of Business Administration (MBA)  

• Doctorate of Nursing Practice (DNP)Experience in or collaboration with the medical device industry  

• Functional knowledge of dialysis or other relevant medical technologies.  

• Advanced certifications in nursing or related fields preferred 

Preferred Certifications 

• Certified Nurse Executive (CNE)  

• Certified Nurse Executive Advanced Board (NEA-BC)  

• Certified Professional in Healthcare Quality (CPHQ)  

• Certified Clinical Nurse Leader (CNL)  

• Certified Medical-Surgical Registered Nurse (CMSRN)  

• Critical Care Registered Nurse (CCRN)  

The applicable salary range is determined by the employee’s primary work location. The Bay Area salary range applies specifically to employees whose primary work location is within the designated Bay Area market.

San Francisco Bay Area Salary Range: $145,000 – $196,000

National Salary Range: $130,500 - $176400