Program Coordinator

About the Role

As a Program Coordinator, you will work with some of our largest brands to execute optimized retention marketing strategies across channels, including both SMS and email. By collaborating with our CSM team, you will develop our customer's most ambitious marketing ideas, ensuring they are able to drive growth and conversions with Attentive. Your deep platform knowledge, including experience executing email campaigns, journeys, and transactional messaging, brings value to our customers by ensuring they can get more done. You'll become an Attentive expert, bridging the gap between our product and customers.

Your core responsibility will be to execute customer projects, ensuring successful partnerships. You will work in conjunction with members of the CSM, Support, and Professional Services teams to maintain alignment on our customers' marketing goals, including the execution and optimization of SMS and email programs.

This is a hybrid role, expected to work Tuesday-Thursday from our NYC office.

What You’ll Accomplish

• Deliver Attentive Service offerings (Onboarding or Recurring engagements), designed to drive value for our customers
• Leverage your Attentive platform expertise to design and build List Growth tools, Segments, Campaigns, Journeys, Reports, and email sends within the Attentive UI
• Execute and support cross-channel marketing initiatives, including promotional email campaigns, automated journeys, and transactional messaging programs
• Apply channel best practices across SMS and email to improve engagement, conversion, and retention outcomes for customers
• Develop strong relationships with cross-functional team members and our customers
• Manage your assigned accounts in collaboration with Attentive account teams to ensure customers remain engaged and are successful in their adoption of the Attentive platform
• Provide creative solutions and execute swiftly keeping the industry's best practices in mind
• Translate customer feedback into specific product recommendations
• Positioned as a valuable extension of our customers' teams, your attention to detail and quick execution builds trust between us and our customers
• Update internal workflows and documentation so that they remain as accurate as possible

Your Expertise

• You have 1-2 years of customer-facing experience in preferably a Customer Success, Support, or Agency role
• Prior experience with SaaS or E-Commerce platforms preferred
• Familiarity with email marketing execution, including campaigns, automated journeys, and transactional messaging, is a strong plus
• You understand the key metrics that Attentive customers are interested in measuring (List Growth, Revenue, Message-Level Performance)
• You are motivated by helping others and derive satisfaction from being part of a team
• You understand how the day to day work delivered by our team directly impacts our customers' progress towards their own goals
• You are a quick learner and ready to get your hands dirty, able to find creative workarounds when faced with limitations
• You are extremely detail oriented, organized, and have a strong ability to prioritize and manage your time effectively
• You are proactive and communicative, never shying away from a quick Slack or Zoom

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

• The US base salary range for this full-time position is $56,000 - $70,000 annually + equity + benefits
• Our salary ranges are determined by role, level and location
• This role is salaried non-exempt and eligible for overtime compensation

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