Product Support - Intern
FourKites
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This role on the market
7,005 open product roles across 688 companies are on ApplySarthi right now, most of them in Bengaluru (310), Hyderabad (95), Delhi NCR (71).
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What product roles keep asking for: Product management (36%), SaaS (13%) — counted across their open postings here.
Machine learning jobs · SaaS jobs · Supply chain jobs · Workday jobs
FourKites has 13 open roles listed here.
- Senior AI Engineer
- Services Consulting Specialist
- Sr. Growth Marketing Manager
- Customer Success Manager chennai
- Senior Data Scientistchennai
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for product roles keep coming back to Product management, SaaS. Practise those questions before you sit with FourKites.
Questions you are likely to be asked
- Why do you want to join FourKites?
- What is your experience with Supply chain? Tell me one thing you learned the hard way.
- Tell me about a time you disagreed with your manager. What happened?
- Where do you want to be in three years?
- What is a weakness you are working on, and how?
Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.
Practise the Product Support - Intern at FourKites interview free →At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.
Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.
Are you looking to be an AI & SAAS Support Intern on a growing team? If so, this may be the role for you!
You will be the face of FourKites to our customers—their main point of contact for everything they need. From helping customers track urgent shipments to providing assistance to carriers hauling the loads, you will be the product expert and go-to person to help users when they reach out. This internship is designed for hands-on, experiential learning—you'll get real exposure to how a growing SaaS platform operates, with occasional opportunities to support AI-related initiatives alongside our product and engineering teams.
What you'll be doing:
- First point of contact for FourKites customers, partners & consultants to research, troubleshoot, replicate, and test product problems and bugs
- Track issue progress and provide regular updates to clients until incidents are resolved
- Interface with Development, QA, and Consulting Services as needed to resolve customer issues
- Occasionally support AI-related tasks or initiatives as they arise within the support workflow (limited scope)
- Be part of weekend rotation for 24/7 customer emergencies
About the team: Our product and engineering teams are dedicated to providing the industry's best-in-class end-to-end supply chain visibility platform. We are committed to building a high-performing team with software craftsman-thinking who are dedicated to developing and enhancing our core platform, and we want you to be a central part of it! We help companies transform their end-to-end supply chain with real-time visibility. Over 600 of the world's most recognized brands, including 9 of the top-10 CPG and 18 of the top-20 Food & Beverage companies, trust FourKites to digitize their supply chains for greater agility, efficiency, and sustainability.
Who you are:
- Excellent verbal & written communication skills
- Excellent problem-solving & analytical skills
- Detail-oriented
- Ability to multitask & work independently as well as collaboratively in a global team environment
- Able to work under pressure and handle difficult & escalated customer situations with diplomacy & tact
Eligibility Criteria:
- Strong communication skills (verbal & written)
- No arrears or backlogs
Who we are:
FourKites® is the #1 supply chain visibility platform in the world, extending visibility beyond transportation into yards, warehouses, stores and beyond. Tracking more than 2.5 million shipments daily across road, rail, ocean, air, parcel and courier, and reaching over 185 countries, FourKites combines real-time data and powerful machine learning to help companies digitize their end-to-end supply chains. More than 1,000 of the world's most recognized brands — including 9 of the top-10 CPG and 18 of the top-20 food and beverage companies — trust FourKites to transform their business and create more agile, efficient and sustainable supply chains.
FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. And we're always listening for new ways to support everyone in and out of the office.
Benefits:
- 10 months Internship with the Product Support Team, during which a Stipend amount of INR 30,000 per month will be offered
- Opportunity to work with industry experts and leaders
- Macbook Air or Macbook Pro
- Work with Fortune-100 customers
- Cutting edge Technologies
- Online self-paced learning portal
- Free 24/7 snacks & beverages
- Catered lunch on Wednesdays
Note: Conversion from Internship to FTE (Full time) is purely based on performance and business requirements by the end of the internship period.
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Listed on greenhouse · posted 2026-09-28. ApplySarthi collects openings and links to application pages; the role is advertised by FourKites, not by us.