Product Manager, Lucie Platform

Hi, we're Oscar. We're hiring a Product Manager to join our Lucie Health Marketplace Product team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

As a Product Manager, you will partner closely with User Research, Product Design, Engineering, and Operations to improve workflows and tooling for the team of Benefit Guides and Brokers working in our call center. You will play a key role in helping Lucie define strategy, identify and prioritize solutions, and lead cross-team execution.

You will report into a Director of Product.

Work Location: This position is based in our New York City office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid

Pay Transparency: The base pay for this role is: $135,792.00 - $178,227.00 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants and annual performance bonuses.

Responsibilities:

• Define and execute on the vision, strategy, and roadmap for product investments that power Lucie’s Call Center
• Define OKRs and KPIs to measure business and operational impacts, and identify improvements
• Collaborate with engineers, product managers, user research, and operations partners to gather insights on user needs and ship innovative functionality that improves operational and financial efficiency goals
• Articulate crisp and thorough requirements and clearly communicate them across stakeholders, incorporating data and user research insights
• Problem solve issues across teams to quickly diagnose root cause and move to resolution factoring in trade-offs on speed, scalability and quality
• Spearhead complex initiatives with ability to influence without authority. Manage timelines, cross-functional team accountability, and risk identification
• Compliance with all applicable laws and regulations
• Other duties as assigned.

Requirements:

• 4+ years of experience collaborating cross-functionally among engineers, designers, operations experts, and others in a Product Management or Product Management-adjacent role.
• 2+ years of experience in driving rigorous prioritization processes.
• 2+ years of experience with tech systems and understand basic technology infrastructure such as backend services, database relationships, and leveraging database tools such as SQL.

Bonus points:

• Experience analyzing and improving complex operational workflows
• Experience working closely with operations or sales teams on internal tooling

Required Travel

• Up to 5%