ApplySarthiProduct Customer Success Manager
NICE
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This role on the market
3,140 open customer roles across 439 companies are on ApplySarthi right now, most of them in Bengaluru (60), Delhi NCR (58), Hyderabad (34).
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What customer roles keep asking for: Customer success (29%), SaaS (17%), Account management (16%) — counted across their open postings here.
Customer success jobs · Excel jobs · Generative AI jobs · LLMs jobs
NICE has 178 open roles listed here.
- Senior Cloud Operations Engineer, Actimizepune
- Senior Cloud Operations Engineer, Actimizepune
- Manager, PreSales Engineering, AI
- Specialist Software Engineerpune
- Lead Customer Success Manager
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for customer roles keep coming back to Customer success, SaaS, Account management. Practise those questions before you sit with NICE.
Questions you are likely to be asked
- Why do you want to join NICE?
- What is your experience with Customer success? Tell me one thing you learned the hard way.
- Tell me about feedback from customers that you passed on to the product team.
- How do you explain a technical problem to a customer who is not technical?
- Tell me about an angry customer you handled. What did you say?
Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.
Practise the Product Customer Success Manager at NICE interview free →At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, What's the role all about?
Our Customer Success team partners with enterprise clients to ensure they realise measurable business value from their investment in Proactive AI Agent. This role is ideal for someone who combines strong data analysis skills with deep customer-facing experience, and who is comfortable owning outcomes across complex, strategic accounts.
How will you make an impact?
- Own a book of enterprise and strategic customers, ensuring contract value is realized and renewal risk is proactively managed
- Analyze customer, journey, and operational data to identify trends, risks, and opportunities
- Translate data into clear, executive-ready insights and recommendations
- Build and maintain customer success plans aligned to business outcomes and KPIs
- Partner with customers to define, prioritize, and evolve AI-driven journeys that deliver measurable value
- Gather and document customer business and technical requirements, and create customer-specific technical specification documents (defining scope, data inputs, logic/flows, dependencies, and success criteria) to guide implementation and delivery
- Design and evolve customer journeys that leverage GenAI-based capabilities, including defining use cases, guardrails, escalation logic, and success criteria, and reflecting these requirements in technical specifications
- Lead Quarterly Business Reviews, presenting performance, insights, and next-step recommendations
- Coordinate cross-functional delivery with Professional Services, Product, and Sales
- Support renewal and expansion conversations with data-backed business cases
- Act as a trusted advisor to senior client stakeholders, balancing strategic guidance with execution
This role is ideal for someone who has:
- Managed post-sale customer relationships for enterprise or strategic accounts
- Owned customer outcomes, not just implementations or tickets
- Used data analysis to guide customer decisions and executive conversations
- Participated in renewals, expansions, or commercial planning
- Presented insights and recommendations directly to customer stakeholders
Have you got what it takes?
- Bachelor’s degree
- Experience managing complex, customer-facing projects
- Experience creating customer-facing or internal technical specifications or requirements documentation in support of implementations
- Strong analytical skills; comfortable working with raw or imperfect data in Excel or similar tools
- Ability to explain data-driven insights clearly to non-technical audiences
- Experience working with large, process-driven organizations
- Strong communication and stakeholder management skills
- Commercial awareness and comfort supporting renewal and expansion motions
Nice to Have
- Experience in SaaS, AI, CX environments
- Experience delivering or supporting executive-level business reviews
- Experience designing or supporting customer journeys that leverage GenAI or large language model–based capabilities, including defining prompts, constraints, and fallback behaviors
- Formal project management training or certification (e.g., PMP), applied in a customer-facing delivery or success role
Requisition ID: 11018
Reporting into: Manager, Product Customer Success
Job type: Individual contributor.
#LI-Hybrid
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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Listed on greenhouse · posted 2026-06-02. ApplySarthi collects openings and links to application pages; the role is advertised by NICE, not by us.