Principal Professional Services Consultant

Principal Professional Services Consultant 

Skillsoft’s Professional Services team provides world-class, value-add services that enable our customers to maximize the impact of their learning investment. We do this through the strategic utilization of content, technology and learning and development methodologies that drive business results. 

We are currently seeking a Principal Professional Services Consultant who will execute a portfolio of standard and custom projects across multiple customers. In this role, you will have the opportunity to be responsible for drafting or modifying a project plan for each project and ensuring that all projects are completed within scope and to the quality standards required. Projects can include facilitating live sessions, developing workshops; driving and executing a Customer’s learning strategy, creating marketing plans and materials, curating content, building blended learning programs, conducting needs analyses, advising customers on best practices, measuring results/reporting and similar learning and development activities. Establishing solid rapport and working relationships with all external stakeholders to ensure a delighted customer experience for the duration of the project and to deliver clear value in accordance to the customer’s needs as described in the contract will be important for this role.  

RESPONSIBILITIES: 

• Manage the delivery of service engagements for Skillsoft clients and responsible for establishing solid working relationships with internal stakeholders across all areas of the organization as needed 
• Work with account teams to focus on customer specific program needs. (E.g. engagement with stakeholders throughout the customer enterprise for analysis and alignment of learning solutions, aligning content to competency models and training needs, custom reporting and trend analysis to support value measurement, change management to support learning adoption, marketing and communication to support solution awareness, complex global roll-outs, etc.) 
• Act as a liaison for Skillsoft and provides a communication point of contact as it relates to the customer’s service engagements within the parameters of the contract 
• Conduct and participate in customer meetings virtually to collect and understand customer business needs around those services provided 
• Keep up to date on course/curriculum offerings, changes to certification tracks, newly released versions of Percipio and Skillsoft products to inform customer of appropriate changes as required 
• Keep up to date on L&D industry trends and best practices to align with customer’s goals and business priorities 
• Develop and maintain detailed project work plans, completing all deliverables on time and in scope 
• Evaluate project risks and raise to management in order to develop contingency plans and to respond to change in risk factors as the project progresses 
• Communicate project status on a weekly basis to management and account team, maintaining a repository of meeting minutes and project issues 
• Escalate issues that impact client relationships to Skillsoft management and internal resources for resolution 
• Pursue understanding of the customer's business and learning priorities and goals as the basis for consulting and recommendations 
• Participate and follow through on professional development opportunities as they arise 
• React to change productively and undertake other tasks as assigned 

REQUIRED SKILLS & QUALIFICATIONS: 

• 8+ years of experience as a practitioner of learning facilitation, leadership development, learning ROI metrics and measurement, and/or learning strategy with a University degree or equivalent combination of education and experience 
• Strong experience with virtual and collaboration web tools 
• Advanced level of desktop application skills (Word, Outlook, Excel, PowerPoint, Microsoft Project, Access) with ability to learn new technologies and applications quickly as new application skills are required for the position 
• Experience or familiarity with the computer-based training market 
• Familiarity with LMS or LCMS platforms, and preferably the integration of learning content with LMS platforms 
• Understand foundational principles of adult learning and development and the effective application thereof 
• Experience with applying L&D theories and methodologies with the ability to share recommendations, best practices and guidance for a variety of unique customer needs 
• The ability to analyze data to derive meaningful information, insights and provide recommendations that align to the customer’s goals. The ability to recommend data combinations/slices to best illustrate and track a customer’s progress towards learning goals 
• Excellent customer service and Facilitation experience 
• Robust project management, time management and organizational skills 
• Team player and a strong relationship builder 
• Ability to conduct business in a virtual environment, working with multiple virtual teams