People Operations Manager

• Are you curious, excited by experimentation, and always looking for a better way of doing things? 
• Do you want to keep learning and developing whilst getting hands-on experience working in the payments space? 
• Do you want to have the opportunity to apply technology to transform the way we operate at scale? 

If so, we would love to connect and collaborate!

Who We Are 

Modulr is the payments automation platform that streamlines money movement with accuracy, control and reliability — built to scale. We process more than 200m transactions and over £180bn in payment value on an annualised basis, and we’re trusted by over 6,000 businesses from fast-growing SMEs to global enterprises. 

We automate how money moves into and out of a business — payroll, supplier payments, spend management and payment collection — through a single platform, connected to the accounting and payroll systems finance teams already use and underpinned by principal memberships of Visa and Mastercard and direct access to central bank infrastructure.  

As a regulated payments provider with over a decade of experience, we’re the platform finance teams trust to run mission-critical operations. Modulr is backed by PayPal, FIS, General Atlantic, Blenheim Chalcot, Frog Capital and Highland Europe, with over 400 employees across London, Edinburgh, Amsterdam, Mumbai and Pune.

Key Responsibility 

People Ops delivery: own the full employee lifecycle, including joiners, movers, leavers, benefits and reward.

• Payroll: ensure accurate, on-time payroll runs in the UK, EU, US and India, and lead the annual pay review and bonus cycles.
• Employment law: ensure contracts and policies are compliant with UK, EU, US and India employment law, applying experience and knowledge to interpret principles rather than following policy to the letter.
• People risk and judgement: identify, manage and mitigate people risk for the business, weighing legal and employee risk against commercial factors and recommending practical, business-focused solutions. are compliant with UK, EU, US and India employment law, applying experience and knowledge to interpret principles rather than following policy to the letter.
• Legal compliance: manage statutory filings, right to work and data privacy, working with external counsel.
• Connecting the dots: spot patterns and links across payroll, employee relations, systems data and business change, and raise issues early to the Director of P&C and business leaders., right to work and data privacy, working with external counsel.
• Systems and data: own HiBob, Payfit, Vistra and Deel, and deliver accurate people reporting.
• Team and support: lead the People Ops team and employee queries, manage escalations and provide direction on complex cases.

Who You Are

• Experience: several years in People Ops or HR operations.
• Employment law: working knowledge of UK, EU, US and India employment law, with experience of using external counsel and knowing when to escalate.
• Payroll: has run or overseen multi-country payroll and statutory filings, using multiple HR systems and legal entities.
• Systems and data: has owned an HR system (HiBob or similar) and produced accurate reports, dashboards and data.
• Judgement: not rules or policy driven. Applies experience and knowledge to complex or ambiguous situations, balances risk with commercial factors and proposes sound, pragmatic solutions the business can act on. (HiBob or similar) and produced accurate reports, dashboards and data.
• Joined-up thinking: connects the dots across people, legal, financial and operational issues, and anticipates the consequences of a decision before it is made. or policy driven. Applies experience and knowledge to complex or ambiguous situations, balances risk with commercial factors and proposes sound, pragmatic solutions the business can act on. (HiBob or similar) and produced accurate reports, dashboards and data.
• Leadership: has led a small team; precise with detail and calm with sensitive cases. Used to working closely with business leaders and people partners on a daily basis.

What Success Looks Like

After 12 months in the role we would expect to see the following:

• Accurate, on-time payroll runs across the UK, EU, US and India
• Annual pay review and bonus cycles delivered smoothly and on schedule
• Contracts, policies and statutory filings compliant with employment law in every jurisdiction we operate in
• People risk understood and well managed, with sound, commercially balanced recommendations trusted by the Director of P&C and business leaders with employment law in every jurisdiction we operate in
• HiBob and people data that is accurate, with reporting that business leaders trust
• A confident People Ops team providing a consistent employee experience and clear direction on complex cases

At Modulr, we are committed to building a diverse, equitable and inclusive culture where everyone feels they belong and can bring their whole self to work. We welcome applications from candidates of all backgrounds.

What We Offer You 

• Share Options – We offer a Company Share Option Plan (CSOP), giving you the opportunity to benefit from any increase in share value in the event of a sale, merger, or flotation.
• Bonus – Our annual discretionary bonus, paid in May for the previous year, is based on both company and individual performance.
• Insurance Coverage – Comprehensive medical, life, and accident insurance provided to support you and your family's wellbeing.
• Holidays & Leave – A generous annual leave allowance, your birthday off, and menstrual leave for female employees, with the flexibility to choose days to suit your personal schedule.
• Learning & Development – Our onboarding programme, ModStart, equips you for success. Learning doesn't stop there; we'll continue to support your development through various channels and opportunities.
• Mental Health, Wellbeing & Inclusion – Access to accredited therapists, coaches, counsellors, management training, and mindfulness sessions with company-funded hours and flexible top-up options.
• Company-Wide Events – Participate in collaborative and engaging events with colleagues across the business.

ModInclusion

At Modulr, we’re committed to building a diverse, equitable and inclusive culture where everyone feels they belong and can bring their whole self to work. We welcome applications from candidates of all backgrounds as we believe it’s the right thing for our people, our business, and the community we operate in.