On-Call Maintenance Specialist, School of Cloud - Contract Role (India)

About Udacity

Udacity is now an Accenture company, and exciting things are happening! 🚀 We are on a mission of forging futures in tech through radical talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey.

Udacity is one of the most exciting companies in Silicon Valley, and is disrupting the way we learn! Named as one of CNBC's Top 50 Disruptors, Udacity is becoming the preferred route for people to obtain the skills they need to get the jobs they want. 

About the Job

Udacity is a pioneer in online technical education, offering high-quality courses across a wide range of disciplines. Our catalog includes short and long programs, Nanodegrees (bundled courses), and content tailored to multiple skill levels, foundational, beginner, intermediate, and advanced as well as business leadership audiences.

To ensure our content remains current, impactful, and industry-aligned, we continuously review and update our courses. We take a data-driven approach to evaluating content quality and identifying outdated material. Key performance metrics, such as student satisfaction, lesson ratings, and page-level feedback, help us determine whether a course requires maintenance. Throughout the year, various courses are kept under active maintenance to ensure they receive timely updates. To do this effectively, we regularly collaborate with expert contractors who help update the course content.

As new needs arise, we contact qualified candidates within our contractor pool to share project details, scope, and timelines. Contractors work closely with a Udacity team member who provides tooling, guidance, and logistical support. In most cases, contractors operate as individual contributors, though they may collaborate with other teams, such as Content Developers, Program Managers, and Learning Architects, to define scope, set priorities, and gather necessary information about the content under maintenance.

If you thrive on challenges, want to make an impact, and are interested in joining our contractor community, we encourage you to read on and apply.

About the School of Cloud

We're building a contractor pool of cloud experts to support our School of Cloud. The School of Cloud currently has courses covering the following three cloud providers: AWS, Azure, and GCP. Primary topics include, but are not limited to: Cloud Engineering, Cloud DevOps, Cloud Architect, Site Reliability, Cloud Native Architect, Infrastructure as Code (Terraform, CloudFormation, Ansible, etc.), Kubernetes, Docker, and AI Services on Cloud (Bedrock, SageMaker, Vertex AI, Azure AI Services). 

Understanding Our Learning Infrastructure

To effectively maintain and update our cloud courses, you'll need to understand how students interact with our content. Our courses use two key technologies: 

1- Udacity Workspaces
For practitioner content, we provide in-classroom workspaces so students don't need to install or purchase any tools or set up environments locally. These workspaces are Docker containers running in Kubernetes, and students access them directly in the classroom page through their browser. There are different types: Jupyter, VS Code, SQL, and Web Terminal. These workspaces need continuous updates and patching, and the exercises/project starter code must be updated to remain compatible with the updated workspace.

2-Udacity Cloud Labs
We also provide  temporary access to various cloud services providers via Cloud Labs. Cloud Labs are federated accounts allowing students to use AWS Console, GCP Console, or Azure Portal using temporary credentials. These cloud labs are pre-configured with RBAC and policies. Sometimes, we pre-create several resources via Infrastructure as Code to provision the resources required for an exercise or project.

Responsibilities

1. Analyze course performance metrics to identify content requiring updates
2. Review student feedback at scale to prioritize actionable improvements
3. Bug-fixes: Address student-reported issues by updating or enhancing existing course materials. This includes:  
1. Update classroom instructions to reflect the latest cloud service features and UI changes (AWS console, Azure portal, GCP console)
2. Updating the (Python/NodeJS) code and outdated dependencies in the exercises and project starter code. 
4. Enhancements: Update the course content to the latest tools and technologies. This will include updating the text, screenshots, instructions, tutorials, exercises, and the project. 
5. Update Udacity Workspaces:
1. Installing the updated Python packages in the existing workspaces
2. Updating the exercises and project starter code to support newer programming environments (e.g., upgrade from Python 3.6 to Python 3.12)
6. Test the Cloud Labs
1. Verify whether the necessary cloud services required for all exercises in the course are enabled in the cloud labs. 
2. Troubleshooting student access issues and permission-related problems in federated cloud accounts (AWS, Azure, and GCP)

Required Skill Set

A qualified candidate will have: 

• Strong understanding  of popular services in two of the following clouds - AWS, Azure, or GCP.
• Familiar with services like compute, database, networking, storage, backup, container, and Kubernetes.
• Familiar with any one CICD tool, preferably CircleCI or Github Actions. 
• Familiarity with containerization technologies (Docker)
• Must have at least 2 years of software development experience, preferably in Javascript (any framework) or Python.
• Experience working with version control systems (Git/GitHub)
• Ability to debug and update Python-based exercises and projects.
• Strong troubleshooting skills to resolve student-reported issues efficiently.
• Excellent written communication skills for documenting changes and providing clear instructions
• Ability to write world-class instructional artifacts, such as  technical documentation, just like the official documents from AWS, Microsoft Azure, or GCP. 
• Strong attention to detail with a student-first mindset.
• Architect-level certification is a plus

Before you Apply

If you're interested in joining our contractor pool and contributing to world-class cloud education, please submit your application with:

• Your resume highlighting relevant cloud experience

We look forward to hearing from you!

Compensation

Compensation at Udacity, an Accenture company, varies depending on a wide array of factors, which may include but are not limited to location, role, skill set, and level of experience. As required by local law, Udacity, an Accenture company, will provide a reasonable range of compensation. 

Equal Opportunity 

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Accenture Equal Opportunity Statement

Udacity, an Accenture company, is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities, and is committed to providing veteran employment opportunities to our service men and women.

Important Notes

1. Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. 
2. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. 
3. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. 

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