Manager, Operations Service & Partner Development

Role overview:

The Manager, Operations Service & Partner Development will be responsible for supporting the development, tendering, procurement, and contractual performance management of Sony Interactive Entertainment’s global transportation, warehousing, and logistics operations service partners.

Working across AMER, EMEA, ANZ, APAC, and Japan, this role will help ensure SIE has the right service partner network, commercial agreements, service levels, and governance in place to support the needs of the PlayStation business globally.

This role will also manage the cross-Operations budgeting process for OPEX and CAPEX, providing budgetary inputs at a CPU level and tracking performance through key budget cycles.

What you’ll be doing:

• Lead and support global tendering activity across transportation, warehousing, and logistics operations service partners, ensuring business requirements are clearly defined, and procurement processes are commercially and operationally robust.
• Manage tender activity across key service areas including sea freight NVO and BCO tendering, road freight FTL and LTL tendering, air freight tendering, warehouse 3PL RFPs, and 4PL Logistics Control Tower service partner tendering for both B2B and B2C operational Partnerships.
• Partner with Procurement, Finance, Legal, Logistics, Warehousing, Planning, and regional Operations teams to ensure tender processes deliver the right balance of cost, service, capability, risk, and scalability.
• Support contractual SLA management for global service partners, acting as an escalation point when issues move beyond day-to-day operational management.
• Own and coordinate the QBR process with key service partners, ensuring reviews are consistent, data-driven, globally aligned, and focused on performance, service improvement, risk, and future business needs.
• Manage the cross-Operations budgeting process for OPEX and CAPEX, working closely with Finance and Planning teams to provide accurate budgetary numbers, CPU assumptions, and monthly tracking.
• Act as a key point of contact for Finance and Planning teams, supporting budget submissions, forecast cycles, variance analysis, and operational cost visibility.

Key areas of focus:

Service Partner Tendering & Procurement

• Support and manage global tenders for transportation, warehousing, and logistics operations partners.
• Lead tender activity across sea freight, road freight, air freight, warehouse 3PL, and 4PL control tower services.
• Ensure operational requirements are captured clearly and translated into tender documentation and evaluation criteria.
• Partner with Procurement and Legal to support supplier selection, commercial negotiations, contract development, and implementation.
• Ensure tender outcomes support PlayStation’s global service, cost, capacity, and growth requirements.

Service Partner Management

• Manage contractual SLA oversight for key operations service partners.
• Act as an escalation point for service partner issues that require contractual, commercial, or senior operational review.
• Own the QBR process, ensuring consistent preparation, performance reporting, action tracking, and follow-up.
• Drive partner alignment to global standards, service expectations, and operational priorities.
• Identify opportunities to improve partner performance, cost efficiency, service quality, and operational resilience.
• Liaise closely with Operations teams to ensure their requirements are met and their voices are heard through a highly collaborative, consistent, and regular approach.

Operations Budgeting & Cost Management

• Manage the cross-Operations OPEX and CAPEX budgeting process.
• Provide budgetary inputs and assumptions at a CPU level.
• Track monthly performance against budget.
• Partner with Finance and Planning teams to support forecast accuracy, variance analysis, and cost visibility.
• Help identify cost risks, opportunities, and efficiency improvements across Operations spend.

Global Governance & Reporting

• Establish consistent governance for tender activity, partner reviews, SLA performance, and budget tracking.
• Develop reporting packs, performance scorecards, and action logs to support decision-making.
• Ensure regional requirements are represented while maintaining alignment to global standards.
• Support the development of a global service partner strategy across transportation, warehousing, and logistics control tower operations.

What we’re looking for:

• 8+ years’ experience in logistics, supply chain, procurement, transportation, warehousing, service partner management, or operations finance.
• Experience supporting or managing logistics tenders, RFPs, supplier selection, or contract governance.
• Strong understanding of transportation modes including sea freight, road freight, and air freight.
• Experience working with 3PL warehouse providers, 4PL/control tower providers, carriers, freight forwarders, or logistics service partners.
• Strong financial and analytical skills, with experience in budgeting, forecasting, cost tracking, CPU modelling, OPEX, and CAPEX management.
• Excellent stakeholder management skills across Operations, Procurement, Finance, Planning, Legal, and regional teams.
• Strong communication and presentation skills, with experience preparing QBRs, scorecards, and performance reviews.
• Ability to manage multiple global priorities and turn business requirements into practical partner and budget plans.

Desirable:

• BA/BS in Supply Chain, Logistics, Business, Finance, Procurement, or another related field preferred.
• Experience in Lean toolset is a plus, with a Greenbelt or higher certification desirable.

Benefits:

• Discretionary bonus opportunity
• Hybrid Working 
• Private Medical Insurance
• Dental Scheme
• 25 days holiday per year
• On Site Gym
• Subsidised Café
• Free soft drinks
• On site bar
• Access to cycle garage and showers