Lead, Software Development, DevOps

We’re looking for a DevOps team lead who is accountable for the execution and delivery of a team of SRE/DevOps practitioners. You understand the importance of a DevOps mindset and have experience partnering with product development stakeholders to design and deliver a reliable, scalable, secure, and performant platform. This role is envisaged to be 50% technical and hands-on, 50% people leadership, process, and project management. Based out of Canada, in Provinces we can legally hire in, you will report to the Senior Manager, Software Development, DevOps.

WHAT YOU’LL DO:

• Enable development teams to:
• Provide executable interfaces to our infrastructure platform
• Provide tools and best practices to support the entire software development lifecycle
• Manage the reliability, security, and integrity of our large, cloud-based Linux infrastructure:
• Diagnose and repair distributed systems
• Implement runbooks, monitoring, and alerts
• Build, maintain, and improve infrastructure with infrastructure-as-code
• Lead/collaborate with team members and others across the organization to solve technical problems and build better systems and software
• Partner with direct team members as well as those cross-functionally within the department through mentoring, leading meetings and sharing work/best practices/ideas 
• Implement continuous improvement efforts into the development of our team culture, processes and vision

• Use tools/methodologies like  Agile to manage team projects and toils
• Participate in a flexible on-call rotation 

WHAT YOU’LL NEED:

• A degree in Computer Science or Engineering, at least 5 years of experience in an SRE, DevOps or software engineering role, and a track record of substantial contributions to software projects with high business impact
• Experience using infrastructure-as-code tools (e.g. Terraform or Ansible) to build and run cloud infrastructure
• You have a strong background in cloud infrastructure design and operations, and can work within a team that will architect, build and automate the cloud production infrastructure on which Hootsuite runs.
• You are a leader and an influencer. You oversee broad solutions and clarify complex problems. You propose and champion improvements in processes and technology choices. You make your team and your teammates better.
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
• Creativity and Innovation: seek new and better ways of doing things, generating original and imaginative ideas, products, and/or solutions.
• Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects.
• Builds inclusive, cohesive teams which apply diversity to achieve common goals
• Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work
• Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision
• Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected. 

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.