Junior Critical Harms Investigations & Incident Management Specialist

Roblox’s Safety Operations team is dedicated to protecting our users from bad actors. The Critical Harms Investigations & Incident Management (CHIIMS) team applies subject matter expertise to our highest-level risks, working closely with cross-functional partners. As part of our commitment to safety, we are looking for a Junior Specialist with an investigator’s mindset, skills, and curiosity to investigate and respond to some of our highest-risk escalations. You will work with teams and leaders across the company to quickly and professionally respond to urgent requests for support, and balance competing priorities to get the job done. You will share findings with internal partners to help identify and mitigate risks across the platform. 

Please Note: This role may review graphic, controversial, and sometimes offensive content in line with Roblox’s content moderation practices. 

You Will:

Incident Investigation and Triage

• Support, then lead, rapid investigations into critical and complex incidents, including but not limited to threats against child safety, violent extremism, and other high-severity harms.
• Utilize internal tools, data analysis, and open-source intelligence (OSINT) techniques to gather evidence, establish facts, and determine the root cause of incidents.
• Act as the primary point of contact for relevant parties across the company, to include company leadership. 
• Ensure all investigations are documented thoroughly, accurately, and completed in a timely manner.

Emergency Response and Coordination

• Operate within a 24/7 on-call rotation to respond immediately to high-risk and/or time-sensitive incidents that pose significant risk to users, the platform, or the company.
• Lead incident response by coordinating cross-functional stakeholders to ensure a unified and effective investigation and response. 
• Draft and deliver real-time, high-stakes communications to leadership regarding incident status, impact assessment, and mitigation efforts.
• Develop, test, and maintain robust incident response playbooks and protocols for various critical harms scenarios. 

• Support detailed post-mortem reviews (Root Cause Analysis) of investigations to identify areas for improvement in process, policy, or technology.

You Have:

• A minimum of 3 years of relevant experience in investigations, incident management, and/or policy enforcement on a social platform.
• Experience managing high-pressure, sensitive, and complex investigations with moderate to high levels of supervision.
• Excellent written and verbal communication skills, with the ability to articulate complex technical and sensitive issues clearly to executive audiences and non-technical partners.
• Demonstrated ability to use data analysis, internal dashboards, and investigation tools to support fact-finding. 
• Familiarity with online safety issues to include exposure to high-severity risk content is preferred. 
• Strong project management skills, strong prioritization acumen, and the ability to build processes from the ground up.
• Bachelor’s degree