IT Systems Engineer

What We're Looking For

Lightning AI is looking for an IT Systems Engineer to support our employees and help maintain and improve our internal IT systems. This hands-on role combines technical support, systems administration, device management and opportunities to contribute to automation and process improvements.

You’ll work closely with the IT Manager to keep our day-to-day IT operations running smoothly. Your responsibilities will include supporting Windows and macOS devices, administering business applications, managing user access and helping employees resolve technical issues.

You’ll also contribute to IT projects, including improvements to onboarding, offboarding and account provisioning. You don’t need to have designed these systems yourself, but you should be comfortable administering them, troubleshooting problems and learning how to improve them.

This role suits someone with practical IT support and systems administration experience who wants to develop their engineering skills within a growing team.

This position is based onsite at our New York City office.

What You’ll Do

IT Support & Systems Administration

• Provide responsive, hands-on technical support to employees, managing requests through our IT ticketing system.
• Troubleshoot issues with devices, applications, authentication and connectivity, escalating more complex problems when needed.
• Provision, configure and maintain Windows and macOS devices.
• Administer business applications such as Google Workspace, Slack and JumpCloud.
• Support office networking, wireless connectivity, conference room technology and other IT equipment.
• Maintain IT asset records and coordinate device deployment, returns and replacements.
• Keep troubleshooting guides, system documentation and operational procedures up to date.

Employee Lifecycle & Access Management

• Set up accounts, devices and application access for new employees.
• Carry out offboarding tasks, including removing access and coordinating equipment returns.
• Manage user accounts, groups and permissions using established procedures.
• Support single sign-on, multi-factor authentication and automated account provisioning.
• Troubleshoot login, application access and provisioning issues.
• Assist with periodic access reviews and follow least-privilege principles.

Automation & Process Improvement

• Identify recurring issues and repetitive tasks that could be simplified or automated.
• Help maintain and troubleshoot

What You'll Need

• 2–4 years of experience in IT support, systems administration, or a similar technical role.
• Hands-on experience supporting Windows and macOS devices.
• Experience with endpoint management platforms such as JumpCloud, Jamf, Intune, or similar tools.
• Experience administering enterprise applications such as Google Workspace, Microsoft 365, or similar platforms.
• Familiarity with identity and access management, including user provisioning, permissions, SSO, and MFA.
• Understanding of networking fundamentals, including DNS, DHCP, VPNs, and wireless connectivity.
• Experience troubleshooting hardware, software, authentication, and application issues.
• Familiarity with IT ticketing systems and maintaining technical documentation.
• Strong communication and customer service skills, with the ability to support employees across different technical skill levels.
• Ability to manage multiple requests, prioritize tasks, and follow through on assigned work.
• Comfortable working independently on routine tasks and collaborating with others on more complex issues.
• Interest in learning new technologies, improving IT processes, and developing systems engineering skills.
• Ability to provide onsite support at our New York City office.

Nice to Have

• Experience with identity management platforms such as JumpCloud, Okta, or Microsoft Entra ID.
• Familiarity with automated onboarding, offboarding, or account provisioning.
• Exposure to IT automation tools, scripting, APIs, or enterprise application integrations.
• Experience supporting Linux environments, engineering teams, or technical users.
• Experience with cloud platforms such as AWS or Google Cloud.
• Familiarity with GitHub or other technical collaboration tools.
• Experience supporting conference room AV systems and office networking equipment.
• Experience with IT asset management and device lifecycle processes.
• Familiarity with SOC 2, GRC processes, or compliance management platforms such as Vanta.
• Experience supporting employees across multiple offices or distributed teams.
• Relevant IT certifications such as CompTIA, Microsoft, Jamf, or similar.