Infrastructure Business Operations Associate

Available Locations: Austin, Texas 

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

About the team

You will be part of the Strategy  Data and Analytics team within Cloudflare’s Infrastructure Strategy department. The Strategy team focuses on building both external and internal relationships that allow for Cloudflare to scale and reach user populations around the world. Our group takes a long term and technical approach to forging mutually beneficial and sustainable relationships with all of our network partners. This team in particular is focused on Cloudflare’s infrastructure budget, strategy, investment plan,  and costs. 

About the role

We are looking for an early-career Infrastructure Business Operations Associate to work directly with Cloudflare's Infrastructure Strategy organization. You will help turn complex infrastructure questions into clear analyses, recommendations, and repeatable operating processes. Your work will span capacity and supply planning, infrastructure budgets, procurement, deployment, product and deal economics, and cost management, connecting demand assumptions and investment decisions to execution.

You will be successful in this role if you bring a structured approach while remaining practical and hands-on. You should be comfortable working through ambiguity, reconciling imperfect data, asking thoughtful questions, and communicating a concise answer. You do not need to arrive as an infrastructure expert; curiosity, sound judgment, attention to detail, and a willingness to learn quickly matter more.

What you'll do

• Build and maintain analyses for infrastructure budgets, forecasts, actuals, commitments, and variances.
• Support capacity, supply, and investment decisions with scenario models, unit economics, sensitivity analysis, and clear trade-offs.
• Analyze product and deal economics, including cost-to-serve, pricing scenarios, contribution margin, and the operational drivers behind profitability.
• Partner with Product, Finance, and commercial teams to evaluate strategic opportunities and explain how demand, architecture, hardware, capacity, and contract assumptions affect deal margins.
• Track major investments from demand and approval through procurement, manufacturing, deployment, and invoicing; identify gaps, risks, and required follow-ups.
• Turn ambiguous stakeholder questions into structured workplans, gather evidence across systems and teams, and develop decision-ready recommendations.
• Prepare concise executive materials, operating reviews, and written updates that explain what changed, why it matters, and what decision is needed.
• Partner with Finance, Supply Planning, Engineering, Procurement, and operations teams to reconcile data, clarify ownership, and keep work moving.
• Improve recurring workflows using spreadsheets, SQL, AI tools, lightweight automation, and clear documentation; help maintain trusted data and controls.

Examples of desirable skills, knowledge and experience

• Approximately 2-4 years of experience in management consulting, business operations, strategic finance, analytics, supply chain, or another quantitatively rigorous role.
• Strong structured problem-solving skills: you can break an unclear question into testable components, identify the important drivers, and synthesize a practical answer.
• Experience with, or strong interest in, product economics, deal modeling, cost allocation, pricing, or margin analysis.
• Comfort working with quantitative data in spreadsheets; experience with SQL, data visualization, or financial and operational modeling is helpful, or you are motivated to learn.
• Clear written and verbal communication, including the ability to turn detailed analysis into concise materials for executive audiences.
• Strong project-management habits, attention to detail, and the persistence to follow issues across multiple teams and systems to resolution.
• Curiosity about internet infrastructure, hardware, AI Infrastructure, capacity planning, and economics; prior infrastructure experience is welcome but not required.
• A practical approach to AI and automation: you use tools to move faster while validating outputs and maintaining sound judgment.

Bonus Points

• Familiarity with Google Cloud Platform or other analytics databases