Implementation Consultant III, Enterprise Hotels and Sports + Entertainment

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

A day in the life

As an Implementation Consultant III, you architect complex technical setups and lead high-stakes, multi-location rollouts for Enterprise clients. Leveraging deep expertise in Toast's technology suite, configurations, content hierarchies, and integration frameworks for multi-site operations.

Your day might start with a working session with a brand's corporate IT team to map network requirements across multiple locations, move into a hierarchy that a franchisee can update without breaking corporate brand standards, and end with unblocking a peer on a tricky hardware escalation. You move fluidly between the technical detail and the executive conversation — one moment troubleshooting an integration, the next reframing a rollout timeline for a regional VP.

You are a leader on the Technical Onboarding team. You mentor peers, spot workflow gaps before they become fire drills, and serve as the primary escalation point when advanced hardware and software challenges surface across the Enterprise deployment organization.

What you'll do (Responsibilities)

• Architect complex technical setups and design scalable configurations for multi-site operations
• Lead high-stakes, multi-location rollouts for Enterprise brands from design through go-live
• Lead integration frameworks that hold up across dozens or hundreds of sites
• Independently manage intricate franchisee and corporate relationships, proactively mitigating brand-level risks before they surface
• Act as the primary escalation point for resolving advanced hardware, software, and networking challenges
• Lead cross-functional initiatives and drive project success across the Enterprise deployment organization
• Partner with Integrations, Product, and Sales to remove blockers for large brands
• Provide internal QA for multi-unit rollouts, catching configuration issues before they reach the customer
• Mentor peers, identify workflow gaps, and present viable solutions that scale beyond a single project

What you'll need to thrive (Requirements)

• 5+ years of combined experience in POS, technology, or SaaS
• Familiarity with POS device installation and troubleshooting - onsite or remote 
• Demonstrated experience implementing complex hardware and software at scale, managing integrations, and applying advanced networking skills
• A master understanding of corporate IT and operational needs, with comfort working directly with corporate IT leaders and regional managers
• Advanced understanding of Enterprise configurations, above-store reporting, and third-party integrations 
• Proven ability to own and drive cross-team escalations to resolution
• Project management strength that requires no oversight — you improve Enterprise procedures on your own initiative and complete complex, multi-phased rollouts start to finish
• Impeccable judgment on complex corporate issues, with ownership of missteps without management prompting
• A self-starter's instinct for navigating multi-unit chaos and bringing structure to it
• Confidence building cross-functional relationships and influencing successful multi-team collaboration
• Leadership by example — a scalable mindset and a consistent willingness to help peers navigate complex multi-unit configurations
• Willingness to travel to various customer locations

What will help you stand out (Non-essential Skills/Nice to Haves)

• Experience with various customers within the Enterprise, Hotels, Sports, and Entertainment industry
• Proven experience operating in fast-paced, high-volume restaurants, hotels, sports and/or entertainment venue environments.
• Strong understanding of POS systems and restaurant operations workflows, or experience supporting multi-unit QSR or fast casual brands.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.