Helpdesk Engineer

Please note that this position is hybrid, with three days per week in the office (Kraków, Fabryczna).

The Basics

Tanium is expanding rapidly and is searching for a smart and motivated Help Desk Engineer, who can facilitate continued growth. This individual will work directly with a talented team of IT and security professionals. This role will also have the opportunity to learn new technologies, including Tanium’s product.

The Help Desk Engineer is crucial to ensuring that IT and Tanium’s employees have the access and resources to complete their mission. The right candidate will enjoy working closely with our end-users, which includes developers, engineers, sales, and support staff. A successful candidate will also enjoy working for a company that is focused on quality and ensuring the long-term success of Tanium.

What you'll do

• Assist with user onboarding/offboarding
• Act as L1 and L2 support for all Tanium employees
• Configure and support issues with iOS and Android devices
• Provide on-site and remote support to our end users
• Help create content and develop our internal IT Wiki
• Assist in the device imaging process
• A/V and event support
• Some project work

We’re looking for someone with

• Education
• Bachelor's Degree in Computer Science, IT or equivalent work experience
  

• Experience
  • 2 years of relevant technical support experience
  • Solid understanding of operating systems (Mac OS X, Windows)
  • Understanding of Active Directory
  • Basic understanding of networking
  • Experience with ServiceNow or other IT ticketing systems
  • Ability to support both non-technical and highly technical end users
  • Video conferencing with tools like: Zoom, Teams, etc.
• Nice to have 
  • Experience with user management in Google
  • Executive/VIP support experience
• Other requirements
  • Ability to support both non-technical and highly technical end users
  • Strong problem-solving skills
  • Positive attitude and excellent interpersonal communication skills
  • Passion for technology

About Tanium 

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.  

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work. 

Taking care of our team members 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.