Head of CS, DACH

Miro

Munich, De
Onsite
Posted 2026-09-03

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Skills named in this job

Customer success
SaaS
Account management
B2B

Read from the description itself, not inferred.

This role on the market

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What head roles keep asking for: Stakeholder management (13%), SaaS (12%) — counted across their open postings here.

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Miro has 28 open roles listed here.

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Preparing for this interview

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Questions you are likely to be asked

Why do you want to join Miro?
What is your experience with Customer success? Tell me one thing you learned the hard way.
Tell me about a problem you solved at work that you are proud of.
Tell me about a time you disagreed with your manager. What happened?
Where do you want to be in three years?

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About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is looking to hire a Head of CSM for DACH. In this role you will lead and coach a team of highly experienced Customer Success Managers and you will report to the Head of Customer Success EMEA. Next to managing this team, you will work closely with the regional Sales leaders and other cross-functional partners to improve our processes, and to drive adoption, retention and customer expansion.

What you’ll do

Coach and lead the team of CSMs serving our DACH customers
Partner with primarily sales and other customer experience teams to help improve customer lifetime value (CLV) through higher product adoption, health scores, customer satisfaction, retention and expansion
Manage the team to maintain hygiene in account data, health, and other important indicators
Own your team’s revenue and health forecasting
You will build and maintain executive relationships for selected accounts in your team’s portfolio
Continuously help innovate via AI transformation and improve processes, practices and assets to deliver consistently better customer success in a scaling business

What you’ll need

5+ years of management experience leading High Touch Customer Success or other core account management teams at a high-growth B2B SaaS organization
2 years in Consulting
Fluent in German a must
Hiring, training, and enabling CSMs, coaching especially on consultative advising and selling
A solid understanding and great foundation in Customer Success norms, processes, and KPIs
Excellent communication skills, ability to establish relationships at exec level and work cross-functionally
Excellent ability to identify and resolve problems in fast pace environment
Good understanding of AI transformation, Enterprise SaaS applications and collaboration technology
Comfortable and willing to be a hands-on contributor
Analytical approach: analyse data and turn that into strategy & execution. Coach your team on how to prioritize & execute using data

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-ED1

About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

Check out more about life at Miro:

Youtube: https://www.youtube.com/@lifeatmiro
Blog: https://miro.com/careers/life-at-miro/all/
Instagram: https://www.instagram.com/mirohq/

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.

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Listed on greenhouse · posted 2026-09-03. ApplySarthi collects openings and links to application pages; the role is advertised by Miro, not by us.