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Executive & Social Media Escalations Expert

Oscar Health

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This role on the market

28 open escalations roles across 16 companies are on ApplySarthi right now, most of them in Delhi NCR (4), Bengaluru (1).

What escalations roles keep asking for: Jira (21%), Observability (18%), Confluence (14%), Supply chain (14%) — counted across their open postings here.

Oscar Health has 280 open roles listed here.

Counted across 14 company job boards, updated as roles open and close.

Preparing for this interview

Interviews for escalations roles keep coming back to Jira, Observability, Confluence, Supply chain. Practise those questions before you sit with Oscar Health.

Questions you are likely to be asked

  1. Why do you want to join Oscar Health?
  2. Who is the customer for this company, and how would you reach them?
  3. Tell me about a campaign you ran. What were the results?
  4. How do you decide which channel to spend budget on?
  5. Tell me about a campaign that did not work. What did you learn?

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Hi, we're Oscar. We're hiring an Executive & Social Media Escalations Specialist to join our team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

The Executive & Social Media Escalation Expert, Member and Provider Services, solves complex member and provider issues by using the technical tools across the production operation. You will use important skills objectively to review complex cases escalated by members and providers through executive level complaints and social media platforms.

You will report into the Associate Director, Member & Provider Escalations.

Work Location: This is a remote position, open to candidates who reside in: Arizona; Florida; Georgia; or Texas. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote

Pay Transparency: The base pay for this role is: $48,438 - $66,602.25 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities:

  • Manage and resolve high-visibility executive level complaints with urgency and professionalism.

  • Manage timelines for internal or external escalated cases and communicate with appropriate parties for resolution.

  • Conduct workflow reviews and deliver relevant feedback to leadership to improve internal processes, departmental quality, and operational insights.

  • Draft and deliver executive-level team member communications, including summaries, root-cause analyses, and action plans with recommendations, using established templates and workflows.

  • Be the primary liaison to strengthen feedback loops and track new member and provider trends.

  • Provide direct guidance to Service Operations representatives across multiple communication channels.

  • Compliance with all applicable laws and regulations.

  • Other responsibilities as assigned.

Requirements:

Bonus points:

  • Bachelor's Degree

  • Advanced Google Suite or Microsoft Office capabilities

  • Advanced Operations Certificate (Lean Six Sigma or similar)

  • Previous project oversight experience

  • Proficiency navigating and working in multi-system environment

  • Prior career practice relating to conflict management and providing feedback to others

 

 

 

 

 

This is an authentic Oscar Health job opportunity.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency:  Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy.

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Listed on greenhouse · posted 2026-09-08. ApplySarthi collects openings and links to application pages; the role is advertised by Oscar Health, not by us.