ApplySarthiEngineer, Technical Support, Japan
Veeam Software
Make my CV for this job, freeView job and applyYour CV, rewritten for this role using only your real experience. Sign in with Google and upload your CV. Nothing to install.
Skills named in this job
Read from the description itself, not inferred.
This role on the market
2,539 open support roles across 417 companies are on ApplySarthi right now, most of them in Bengaluru (137), Hyderabad (87), Pune (43).
- Customer Support CoachCloudbedsthirdpartyboard
- Support EngineerRivr
- Support Engineer, VIPJobgether
- Support EngineerOracle
- Partnership Support EngineerWheelhouse
What support roles keep asking for: Linux (13%), AWS (13%) — counted across their open postings here.
Azure jobs · CRM jobs · REST APIs jobs · SQL jobs
Veeam Software has 247 open roles listed here.
- Sr. Sales Systems Engineer
- Professional Services Intern- Summer 2027
- Project Management Intern- Summer 2027
- Senior SDETpune
- Senior Customer Success Engineer - Data & AI Security
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for support roles keep coming back to Linux, AWS. Practise those questions before you sit with Veeam Software.
Questions you are likely to be asked
- Why do you want to join Veeam Software?
- What is your experience with Azure? Tell me one thing you learned the hard way.
- Tell me about feedback from customers that you passed on to the product team.
- How do you explain a technical problem to a customer who is not technical?
- Tell me about an angry customer you handled. What did you say?
Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.
Practise the Engineer, Technical Support, Japan at Veeam Software interview free →Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
As a Technical Support Engineer, you will be the first point of contact for customers using Veeam’s data protection and backup solutions, including Veeam Data Platform (VDP) and Veeam Backup & Replication (VBR). You will handle incoming support cases, perform initial troubleshooting and log collection, resolve routine issues using documented procedures, and escalate more complex problems to senior engineers.
This is a growth-focused role where you will be supported by a structured onboarding and certification path, as well as experienced engineers, while building your expertise in backup and recovery, virtualization, cloud, and data protection technologies.
What You’ll Do
- Serving as the first point of contact for Veeam Software’s clients (B2B) via telephone, email, and web conferencing, delivering first-line technical support.
- Triaging, categorizing, and prioritizing incoming cases, and resolving routine issues using documented procedures and the Veeam knowledge base.
- Performing initial troubleshooting, log collection, and basic log analysis, escalating complex cases to senior engineers with clear and complete case notes.
- Owning assigned cases from intake through resolution or escalation, keeping customers updated and progressing cases in a timely manner.
- Documenting all customer interactions accurately and within SLA in our CRM tool.
- Contributing to Veeam’s knowledge base by drafting and improving articles with guidance from senior engineers.
- Working closely with senior Technical Support Engineers and team leads, actively seeking coaching and feedback.
What You’ll Bring
- Fluent in Japanese (reading/writing/speaking).
- More than 2 years of experience in IT support, service desk, or system administration
- Foundational understanding of Windows operating systems, networking (TCP/IP), and general IT infrastructure concepts.
- Ability to quickly learn, understand, and explain technical information.
- Strong customer-service mindset, with the desire to take ownership of client issues through resolution or escalation.
- Good time management and organizational skills, and comfort following documented processes and SLAs.
- Ability to work in a fast-paced environment
Bonus Skills
- Familiarity with at least some of the following areas: Microsoft Office 365, Azure, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DB (SQL/Oracle), Windows Server administration, practical understanding of TCP/IP (OS, firewall configuration).
- Awareness of REST API concepts.
What You’ll Get
- Paid annual leave plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Flexible Spending Allowance (FSA) for medical, dental, vision, wellness, fitness, and tech-related expenses
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
#LI-Hybrid #LI-EL1
Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.
By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.
Match this job to your CV
ApplySarthi scores your CV against this role, shows the skills you are missing, and writes a tailored version for the application.
Check my match →Similar open roles
- Customer Success EngineerVeeam Software
- Customer Success EngineerVeeam Software
- Customer Success EngineerVeeam Software
- Customer Success EngineerVeeam Software
- Customer Success Engineer with GermanVeeam Software
- Customer Success Engineer with GermanVeeam Software
- Director, Data Governance (REMOTE, US)Veeam Software
- Federal Health (VA, DHA, HHS) Account Executive (Remote: DC/MD/VA)Veeam Software
Need answers during your interview? Try Live Sarthi.
Live Sarthi, an Interview Sarthi app, shows answer suggestions during the call.
- Hidden from supported screen sharingThe overlay stays out of supported Windows screen captures.
- Answers start in about 1.5 secondsResponse time varies with your connection and model.
- From your own CVYour projects and your experience, not a generic script.
- 30 minutes freeThen ₹99 for a 2-day pass with unlimited calls — you pay for the days you are interviewing, not a subscription.
A Windows app, from the same team as ApplySarthi.
Listed on greenhouse · posted 2026-09-03. ApplySarthi collects openings and links to application pages; the role is advertised by Veeam Software, not by us.