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EMEA People Operations Lead (Fixed-Term Contract)

Toast

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This role on the market

8,438 open operations roles across 906 companies are on ApplySarthi right now, most of them in Bengaluru (249), Hyderabad (158), Mumbai (136).

What operations roles keep asking for: Supply chain (23%), Excel (18%), Stakeholder management (15%) — counted across their open postings here.

ServiceNow jobs · Workday jobs

Toast has 358 open roles listed here.

Counted across 14 company job boards, updated as roles open and close.

Preparing for this interview

Interviews for operations roles keep coming back to Supply chain, Excel, Stakeholder management. Practise those questions before you sit with Toast.

Questions you are likely to be asked

  1. Why do you want to join Toast?
  2. What is your experience with ServiceNow? Tell me one thing you learned the hard way.
  3. Walk me through how you fill a hard role, from the brief to the offer.
  4. Tell me about a difficult conversation you had with an employee.
  5. How do you judge a candidate beyond their CV?

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Practise the EMEA People Operations Lead (Fixed-Term Contract) at Toast interview free →

Please note this is a 12-month fixed term contract. 

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. Our PeopleHub team is the heartbeat of our People & Places function, responsible for building global scalable tools, systems, processes, and dashboards that support our employees at every stage of their employee journey. We are helping transform the way that the People and Places Team delivers service to employees.

As the EMEA People Operations Lead you will help build and deliver a frictionless employee experience across the employee lifecycle for our teams in EMEA and help shape a global "shared services" model as it scales. You will own front line support for employee inquiries including benefits and leave administration, alongside other operational activities and program delivery. This role carries real ownership: you are the person Toasters in EMEA come to in the moments that matter, and the person who spots what is not working and fixes it. To be successful you will bring a customer-centric and continuous improvement mindset, a proven ability to use technology and process to elevate the employee experience, strong stakeholder management, and experience in a shared services function within a global matrixed organization. 

This role reports to the PeopleHub Manager and will work closely with the PeopleHub Director and across our global centers of excellence (COEs).

 

This is a hybrid role requiring 2 days a week in our London office.

 

A day in the life (Responsibilities) 

 

What you'll need to thrive (Requirements)

 

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.


Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-HYBRID

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

People Are the Secret Ingredient in Our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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Listed on greenhouse · posted 2026-09-25. ApplySarthi collects openings and links to application pages; the role is advertised by Toast, not by us.