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Director, Payments and Fraud Operations

Justworks

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This role on the market

6,023 open operations roles across 644 companies are on ApplySarthi right now, most of them in Bengaluru (205), Hyderabad (144), Mumbai (125).

What operations roles keep asking for: Supply chain (15%), Excel (14%) — counted across their open postings here.

Accounting jobs · Customer success jobs · Rails jobs

Justworks has 88 open roles listed here.

Counted across 14 company job boards, updated as roles open and close.

Preparing for this interview

Interviews for operations roles keep coming back to Supply chain, Excel. Practise those questions before you sit with Justworks.

Questions you are likely to be asked

  1. Why do you want to join Justworks?
  2. What is your experience with Stakeholder management? Tell me one thing you learned the hard way.
  3. Tell me about a process you made faster or cheaper.
  4. How do you handle a delay that affects a customer?
  5. How do you plan when demand is hard to predict?

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Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

Who You Are

You're an experienced operations leader with a proven ability to scale payments and fraud functions in high-growth, regulated environments. You combine deep subject matter expertise with strong business acumen, balancing risk management with operational speed and customer experience. You lead with rigor and judgment, stay relentlessly focused on the customer, and build high-performing teams and systems that scale with the business.

Your Success Profile

As the Director of Payments and Fraud Operations, you will lead two critical teams accountable for the accurate and timely movement of customer funds and the protection of Justworks from financial and fraud-related risk. You will set the strategic direction for both functions, ensuring customer funds move reliably at scale and that Justworks remains fully compliant with AML industry standards. You will elevate Payments and Fraud Operations as strategic functions that enable revenue growth, strengthen customer trust, and support faster payment products without increasing financial exposure.

What You Will Work On

Lead and Develop the Payments and Fraud Operations Teams

Drive Operational Excellence in Payments

Protect Justworks Through Fraud and AML Operations

Advance Automation, Tooling, and AI Investments

Lead Through Influence and Vision

How You Will Do Your Work 

As Director of Payments and Fraud Operations, how results are achieved is as important as what you achieve. You'll demonstrate:

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

 

Qualifications

#LI-SD1 #LI-Hybrid

This role is based in our New York City headquarters. The base wage range for this position will be $212,000 - $274,000 annually.

Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location.  Salary ranges for positions based in other locations may differ based on the cost of labor in that location. 

For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks. 

Diversity At Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we're here to ensure an inclusive experience.

Our DEIB Report 

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Listed on greenhouse · posted 2026-04-29. ApplySarthi collects openings and links to application pages; the role is advertised by Justworks, not by us.