Director, Business Operations & Strategy

Hi, we're Oscar. We're hiring a Director, Business Operations & Strategy to join our Provider Operations and Experience team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

The Director, Business Operations & Strategy is responsible for building the long-term operational roadmap and strategically tackles organizational challenges with rigor and tact. This role is a steward of process and sets a high operational bar with cross-functional stakeholders. The Director, Business Operations & Strategy is a connector of leadership communications across the company, specific to business process optimization and projects within the provider operations and experience space. This role is responsible for the execution of highly visible projects that ensure the success of cross-functional teams across Oscar. Additionally, this role is a bridge between the People team and the business, partnering on organizational structure and change management to enable continued high-performance and organizational success.

You will report into the SVP, Provider Operations and Experience.

Work Location: This position is based in our New York City office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid

Pay Transparency: The base pay for this role is: $180,504 - $236,911 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants and annual performance bonuses.

Responsibilities:

• Interdisciplinary expertise in Oscar's core business priorities and objectives, especially as it pertains to provider operations and experience.
• Using a cross-functional lens and subject matter expertise, drive end-to-end operational excellence, measuring, monitoring, and executing to reduce operational and financial risk and to ensure efficient, repeatable processes leading to a sound program.
• Lead large, multiple cross-functional work groups that support and optimize end-to-end program process while improving visibility into internal processes
• Leverage subject matter expertise to drive targeted program standardization, operationalization, and issue resolution and/or root cause analysis efforts within while collaborating with key internal stakeholders to optimize efficiency, including training resources and other key process decisions
• Develop, present, and maintain executive reporting materials to educate, inform, and update senior leadership teams on programs, projects, and strategic provider contracting initiatives
• Apply subject matter expertise in methodologies, major terms, and associated operations required for program execution
• Identify risks and improvement opportunities to develop and implement new provider operations programs
• Maintain pulse on external trends and industry benchmarking to drive iterative solutions that support the evolving business and provider function
• Compliance with all applicable laws and regulations
• Other duties as assigned

Requirements:

• 10+ years of experience in an operations, business strategy, or project management role
• 4+ years of experience in a high growth environment
• Critical thinking, evaluating and synthesizing information to action
• Excellent communication, providing clarity and confidence to key stakeholders
• Experience leading large-scale cross-functional initiatives within a healthcare organization

Bonus points:

• Management consulting experience
• 4+ years of managing a team