ApplySarthiCustomer Support Specialist - MerusCase
Paradigm
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This role on the market
3 open meruscase roles across 1 companies are on ApplySarthi right now.
What meruscase roles keep asking for: SaaS (100%), AWS (33%), Accounting (33%), Angular (33%), Customer success (33%), Data modelling (33%), Java (33%), MySQL (33%) — counted across their open postings here.
Customer Support Specialist jobs in the United States · Remote Customer Support Specialist jobs · SaaS jobs
Paradigm has 17 open roles listed here.
- Executive Assistant
- Events
- Infrastructure Engineer, Applied AI
- Product Engineer, Applied AI
- Sales Account Manager - LollyLaw
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for meruscase roles keep coming back to SaaS, AWS, Accounting, Angular. Practise those questions before you sit with Paradigm.
Questions you are likely to be asked
- Why do you want to join Paradigm?
- What is your experience with SaaS? Tell me one thing you learned the hard way.
- Tell me about an angry customer you handled. What did you say?
- How do you handle a problem you do not know the answer to?
- How do you decide which ticket to work on first?
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What is the role?
We have a reputation for excellent customer service. As a MerusCase Customer Support Specialist, you will act as a client advocate to ensure that our customers are able to achieve positive business outcomes throughout their partnership with MerusCase. Proactive, energetic, and self-driven, you will strive to understand our customers within the legal tech industry and work to be a trusted partner so that firms love and grow with MerusCase.
In this role, you will:
- Support existing customers via chat, email, and phone
- Diagnose and troubleshoot client issues
- Onboard new customers with training calls and check-ins
- Continuously acquire expertise in MerusCase features
- Write and update help center materials
- Improve client retention
- Work with various stakeholders to help them understand evolving client needs
- Other duties as assigned
Qualifications
- 1-2 years of customer support experience
- SaaS experience preferred
- Strong initiative and creative problem solving
- Strong communication skills and introspection to understand customer needs
- Able to work well with a team and independently
- Excellent conflict management skills
- Experience in the legal or consulting industry advantageous
Who is the ideal candidate?
- You are a problem-solver and a go-getter who isn't afraid to dive into projects and get your hands dirty
- You articulate clearly, both written and orally, to build consensus, communicate ideas and deliver on-time
- Ability to engage, influence, and inspire stakeholders to drive collaboration and alignment
- Excellent with user-experience design principles and data analytics
Benefits/Perks
- Competitive salary
- Paid vacation + sick and parental leave
- Remote working flexibility
- Company culture that encourages work / life balance
- 100% paid PPO medical, dental, and vision insurance, 401k matching, equity grants
Match this job to your CV
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Listed on greenhouse · posted 2026-02-03. ApplySarthi collects openings and links to application pages; the role is advertised by Paradigm, not by us.