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Customer Support Manager

Cribl

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3,140 open customer roles across 439 companies are on ApplySarthi right now, most of them in Bengaluru (60), Delhi NCR (58), Hyderabad (34).

What customer roles keep asking for: Customer success (29%), SaaS (17%), Account management (16%) — counted across their open postings here.

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Cribl has 112 open roles listed here.

Counted across 14 company job boards, updated as roles open and close.

Preparing for this interview

Interviews for customer roles keep coming back to Customer success, SaaS, Account management. Practise those questions before you sit with Cribl.

Questions you are likely to be asked

  1. Why do you want to join Cribl?
  2. What is your experience with AWS? Tell me one thing you learned the hard way.
  3. Tell me about feedback from customers that you passed on to the product team.
  4. How do you explain a technical problem to a customer who is not technical?
  5. Tell me about an angry customer you handled. What did you say?

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Join the company that’s building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next.

We’re one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we’re remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd.

Why You’ll Love This Role

Cribl is seeking a Technical Support Manager to be a part of a specialized support team.  This role is centered on customer success by providing in-depth knowledge of data management systems and solutions, Cribl’s interactions with those solutions and using our knowledge to lift up everyone we may come in contact with.

In this role, you will be joining a highly technical and collaborative team that is committed to shipping high quality software, enjoying all the goat gifs the internet has to offer, and truly enjoys all our interactions with our customers. The ideal candidate for this role has a mixture of strong technical chops, an innate desire to help customers, and a natural affinity for collaboration.


As An Active Member Of Our Team, You Will…


If You’ve Got It - We Want It

#LI-KJ1
#LI-Remote

The salary for this role is dependent on geographic location and will be based on the individual candidate's job-related knowledge, skills, and experience.

In addition to base salary, for sales and some sales-adjacent roles, employees are eligible to earn incentive compensation (commission). For all other roles, employees are eligible to participate in the Cribl Corporate Bonus Program.

In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), and equity.

Base Salary Range
$116,000—$181,000 USD

Bring Your Whole Self

Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you’ll ever meet at cribl.io/about-us. 

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Listed on greenhouse · posted 2026-08-03. ApplySarthi collects openings and links to application pages; the role is advertised by Cribl, not by us.