Customer Success Renewals Representative, Enterprise with Turkish

About the Role

The Customer Success Renewals Representative is responsible for maintaining a high level of customer satisfaction by successfully leveraging Veeam's solutions that help drive higher renewal rates, additional upsell/cross-sell opportunities shaping the customer's journey with Veeam. The Customer Success Renewals Representative position is a high visibility role whose core competencies include excellent communication skills, strong customer relationship management skills, strong negotiation skills & account strategy.

What You’ll Do

• Drive maximum adoption of Veeam solution via high value relationship with the client;
• Driving revenue and contributing to the continued growth of Veeam.
• Build strong relationships with clients, acting as a knowledgeable and trusted advisor for current product offerings as well as future expansion opportunities, up sell/cross sell.
• Ensure that all Veeam team activities that touch the customer are in alignment with the customer's business objectives and use cases so the full potential of their Veeam solution can be realized, through periodic Health Checks and Configuration Reviews.
• Work closely with the Renewals team to help drive high renewal rates, contribute to customer retention & drive on time renewals behavior to the customers.
• Experience working in cross-functional teams to deliver a superior customer experience.
• Provide forecasting and planning on assigned accounts & drive operational performance goals and achieves quarterly targets.
• Seek opportunities to generate extra-revenue by selling multi-year support renewals, increased level of support and/or upgrades to existing support level.
• The obligation to fulfill professional goals and targets based on the performance indicators at the individual, department, company - Meets professional objectives and KPI's such as Quota/Target attainment, no of calls, no of accounts handled per day other specific activities;

What You’ll Bring

• Bachelor's Degree required (a combination of education and experience will be considered)
• Sales background and previous experience is a plus
• English - Advanced
• Turkish - Advanced
• Knowledge of virtualization industry and the ability to relay information to potential customers 
• Proficiency in MSOffice based automation tools (Excel, Outlook, etc) 
• Knowledge of Salesforce.com
• IT knowledge - Strong interest and passion for technology innovation and the industry 

What You’ll Get 

• 21 annual vacation days, additional days based on tenure, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private health, dental, and vision insurance for employees and dependents, including outpatient care, hospitalization, pregnancy monitoring, and psychology support
• Monthly lifestyle and daily meal benefits: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform
• Life insurance (2× annual gross salary), critical illness, and disability coverage, plus vision reimbursement
• Free access to Bookster library platform for borrowing your favorite books for free
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

Please note: If an applicant is permanently located outside of Romania, Veeam reserves the right to decline the application for this position.

#LI-CT1