Customer Success Renewals Representative, Commercial

About the Role

The Customer Success Renewals Representative is responsible for managing the end-to-end renewal of subscription and maintenance contracts across a portfolio of Commercial customers within an assigned territory.

Working closely with Account Managers, Customer Success, Sales Engineering, and channel partners, you will drive proactive renewal activities, engage customers well ahead of contract expiration, mitigate churn risks, and identify opportunities to grow recurring revenue.

Beyond securing on-time renewals, you will focus on increasing contract value through renewal uplifts, license upgrades, expansion, and cross-selling of Veeam solutions. This role requires a proactive, commercially minded professional who can effectively manage a high-volume renewal pipeline, build strong customer and partner relationships, and deliver predictable renewal and expansion results.

What You’ll Do

• Achieve and exceed renewal and expansion quotas for the assigned Commercial territory.
• Own the end-to-end renewal process, managing a high-volume portfolio of customer accounts and ensuring timely contract renewals.
• Build and maintain a healthy renewal pipeline, proactively engaging customers up to six months before contract expiration.
• Analyze pipeline data, forecast renewal performance, identify risks and opportunities, and develop strategies to achieve business targets.
• Engage customers to understand their business needs, communicate the value of Veeam solutions, and identify opportunities for license upgrades, expansion, and additional products.
• Proactively manage churn risks and develop renewal close plans in collaboration with relevant internal stakeholders and channel partners.
• Re-engage customers with lapsed support contracts to identify opportunities to reactivate their support and retain their business.
• Build strong relationships with channel partners and collaborate with them to drive successful renewals and additional license sales.
• Negotiate renewal offers and commercial terms effectively to maximize retention and revenue growth.
• Work cross-functionally with Sales, Customer Success, Deal Desk, Legal, and other teams to resolve renewal challenges and facilitate complex transactions when required.
• Maintain accurate and timely records of customer and partner activities, opportunities, and renewal details in systems
• Maintain high standards of data quality, pipeline management, and forecasting accuracy.
• Prioritize workload effectively to meet renewal deadlines, KPIs, and business objectives.
• Follow Veeam’s renewal best practices and operating cadence to ensure consistent execution, effective collaboration, and strong renewal outcomes.

What You’ll Bring

• At least 3 years of relevant experience in sales, account management, renewals, customer success, or a related commercial role.
• A proven track record of achieving or exceeding sales targets, renewal quotas, or other performance KPIs.
• Strong commercial acumen, with the ability to identify revenue growth opportunities and negotiate effectively.
• Excellent analytical skills, including proficiency in Excel and the ability to interpret data, identify trends, and develop actionable insights.
• Experience managing a portfolio of customer accounts, preferably in a high-volume, target-driven environment.
• Strong customer engagement and relationship-building skills, with the ability to communicate value propositions and influence stakeholders at different levels.
• Excellent communication, negotiation, and problem-solving skills.
• A proactive, resilient, and self-motivated approach, with a willingness to conduct outbound calls and follow up consistently with customers and partners.
• Experience using similar CRM system for pipeline management, forecasting, and activity tracking.
• An understanding of IT solutions, software subscriptions, licensing, or technology products is an advantage.

What You’ll Get 

• Paid annual leave plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Flexible Spending Allowance (FSA) for medical, dental, vision, wellness, fitness, and tech-related expenses
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

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