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Customer Success Manager

Stripe

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This role on the market

3,140 open customer roles across 439 companies are on ApplySarthi right now, most of them in Bengaluru (60), Delhi NCR (58), Hyderabad (34).

What customer roles keep asking for: Customer success (29%), SaaS (17%), Account management (16%) — counted across their open postings here.

Customer Success Manager jobs in the United Kingdom · Customer Success Manager jobs in London · Remote Customer Success Manager jobs · Customer success jobs · Product management jobs

Stripe has 701 open roles listed here.

Counted across 14 company job boards, updated as roles open and close.

Preparing for this interview

Interviews for customer roles keep coming back to Customer success, SaaS, Account management. Practise those questions before you sit with Stripe.

Questions you are likely to be asked

  1. Why do you want to join Stripe?
  2. What is your experience with Customer success? Tell me one thing you learned the hard way.
  3. How do you handle a problem you do not know the answer to?
  4. How do you decide which ticket to work on first?
  5. Tell me about feedback from customers that you passed on to the product team.

Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.

Practise the Customer Success Manager at Stripe interview free →

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company.

What you'll do

We're looking for a motivated and curious professional to manage a book of enterprise customers. The CSM delivers proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business.

The ideal candidate is detail-oriented and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations.

Responsibilities

  • Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of enterprise customers
  • Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction
  • Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights
  • Perform business reviews to align on user priorities, review payments performance metrics, share the Stripe product roadmap, and provide guidance on how to optimize the value from Stripe
  • Advocate for the customer to internal stakeholders. Share customer feedback and insights with Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience.
  • In coordination with an account team, support book expansion—identifying and surfacing opportunities to ensure customers are successful.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

  • 4+ years of experience in a client-facing role ideally in enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product
  • Strong business sense and understanding of underlying drivers and strategy of our users' businesses
  • Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
  • Strong problem-solving skills

Preferred qualifications

  • Excellent operating rigor including organizational and time management skills
  • Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders
  • History of success as a consultant, pre-sales, technical account manager, or equivalent
  • Proven track record of achieving targets and goals, preferably in a sales setting
  • Track record of managing large, complex projects or programs

 

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Listed on greenhouse · posted 2026-06-16. ApplySarthi collects openings and links to application pages; the role is advertised by Stripe, not by us.