ApplySarthiCustomer Success Manager, Platforms
Stripe
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Skills named in this job
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This role on the market
383 open platforms roles across 86 companies are on ApplySarthi right now, most of them in Hyderabad (11), Bengaluru (6), Pune (1).
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- Platforms and Infrastructure EngineerEnactintelligence
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- Full-stack Engineer 5 (AI Platform & Knowledge Library) (Enterprise Platforms Technology)Capitalone
What platforms roles keep asking for: AWS (12%) — counted across their open postings here.
Customer Success Manager jobs in the United States · Customer Success Manager jobs in Chicago · Remote Customer Success Manager jobs · Customer success jobs · Product management jobs · SaaS jobs
Stripe has 701 open roles listed here.
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Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for platforms roles keep coming back to AWS. Practise those questions before you sit with Stripe.
Questions you are likely to be asked
- Why do you want to join Stripe?
- What is your experience with SaaS? Tell me one thing you learned the hard way.
- How do you decide which ticket to work on first?
- Tell me about feedback from customers that you passed on to the product team.
- How do you explain a technical problem to a customer who is not technical?
Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.
Practise the Customer Success Manager, Platforms at Stripe interview free →Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
Stripe’s Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company.
What you’ll do
We are looking for a motivated and curious professional to manage a book of Platform customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business.
The ideal candidate is analytical and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations.
Responsibilities
- Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe’s platform customers
- Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction
- Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights
- Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap and provide guidance on how to optimize the value from Stripe
- Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience
- In coordination with an account team, support book expansion--identifying and surfacing opportunities to ensure customers are successful.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 10+ years of experience in a client-facing role in Enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product
- Marketplace and/or SaaS Platform experience
- 3+ years of experience with consumption-based SaaS products (not license/seat)
- Strong business sense and understanding of underlying drivers and strategy of our user’s businesses
- Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
- Strong analytical skills
Preferred requirements
- Deep expertise in FinTech
- Experience in embedded payments
Match this job to your CV
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Listed on greenhouse · posted 2026-09-22. ApplySarthi collects openings and links to application pages; the role is advertised by Stripe, not by us.