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Customer Experience Automations Manager

Nebius

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This role on the market

10 open automations roles across 8 companies are on ApplySarthi right now, most of them in Bengaluru (3).

What automations roles keep asking for: Python (60%), LLMs (50%), Kubernetes (20%), Observability (20%), PostgreSQL (20%), REST APIs (20%), SQL (20%), SaaS (20%) — counted across their open postings here.

Account management jobs · Customer success jobs · Kubernetes jobs · LLMs jobs

Nebius has 384 open roles listed here.

Counted across 14 company job boards, updated as roles open and close.

Preparing for this interview

Interviews for automations roles keep coming back to Python, LLMs, Kubernetes, Observability. Practise those questions before you sit with Nebius.

Questions you are likely to be asked

  1. Why do you want to join Nebius?
  2. What is your experience with LLMs? Tell me one thing you learned the hard way.
  3. How do you explain a technical problem to a customer who is not technical?
  4. Tell me about an angry customer you handled. What did you say?
  5. How do you handle a problem you do not know the answer to?

Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.

Practise the Customer Experience Automations Manager at Nebius interview free →

About Nebius:

Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.

Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.

Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.

About the team

The Customer Experience team at Nebius handles thousands of requests every month — quota applications, billing operations, planned enterprise cluster upgrades, and incident notifications. Volume has grown 130% over seven months and continues to grow alongside our customer base.

We are building a dedicated automation team to turn repetitive manual work into scalable, maintainable systems: LLM-powered agents, self-service flows, and infrastructure tooling. The goal is to make Customer Service capacity independent of headcount growth.

The role

We are looking for a technical leader to build and lead this team. You will start as an individual contributor, establishing the technical foundation, then take on management responsibilities as the team grows — without stepping away from hands-on engineering work.

Your responsibilities will include: 

We expect you to have: 

It will be an added bonus if you have: 

Examples of outcomes you could drive:

Benefits & Perks:

  • Competitive compensation
  • Career growth and learning opportunities
  • Flexibility and ownership
  • Collaborative and innovative culture
  • Opportunity to work on impactful AI projects
  • International environment and talented teams

What's it like to work at Nebius:

Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI 

Equal Opportunity Statement:

Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. 

If you need accommodations during the application process, please let us know.

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Listed on greenhouse · posted 2026-09-09. ApplySarthi collects openings and links to application pages; the role is advertised by Nebius, not by us.