ApplySarthiCustomer Delivery Manager
Smartly
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This role on the market
3,737 open customer roles across 647 companies are on ApplySarthi right now, most of them in Delhi NCR (76), Bengaluru (65), Hyderabad (27).
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What customer roles keep asking for: Customer success (34%), SaaS (21%), Account management (19%), CRM (16%), Stakeholder management (15%), Salesforce (13%), Excel (12%), Supply chain (12%) — counted across their open postings here.
Smartly has 64 open roles listed here.
- Senior Software Engineer (Editor)
- Paid Media Manager
- Paid Media Specialist
- Early Interest - Senior Fullstack Engineer, Mexico
- Senior Product Manager, Platform group
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for customer roles keep coming back to Customer success, SaaS, Account management, CRM. Practise those questions before you sit with Smartly.
Questions you are likely to be asked
- Why do you want to join Smartly?
- What is your experience with Excel? Tell me one thing you learned the hard way.
- Walk me through a feature you shipped. How did you know it worked?
- Tell me about a time engineering and business wanted different things.
- How would you improve a product you use every day?
Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.
Practise the Customer Delivery Manager at Smartly interview free →The Customer Delivery Manager is responsible for overseeing end-to-end delivery across Media, Creative, Smart Services, Creative Delivery, and SparkWorks, ensuring projects move from planning to execution smoothly and on schedule. This role manages timelines, coordinates cross-functional stakeholders, and keeps teams aligned on priorities, deliverables, and expectations. They act as the central point of accountability for delivery, proactively identifying risks, resolving blockers, and maintaining momentum across multiple workstreams. The role also safeguards the overall quality and consistency of creative outputs, ensuring work meets strategic objectives and delivery standards.
As a Customer Delivery Manager at Smartly, you will …
- Manage end-to-end creative delivery process
- Engage and collaborate daily with internal teams
- Create reports and provide insights
- Complete activities according to best practice and SOPs
- Self-manage your time and tasks, prioritize to meet deadlines
- Own creative delivery communication (briefing → production → QA → launch → reporting)
- Confirm and manage timelines and turnaround time (TAT)
- QA check and ensure overall quality of creatives (storyboards, mocks, final creatives)
- Build campaign structures (e.g. decision tree), ensure alignment of media and creative
- Ensure creative strategies are deliverable and delivered efficiently
- Utilize industry/platform knowledge for idea generation
We're definitely looking for you, if you ...
- Have flawless written and verbal communication skills
- Have 3+ years of project management experience
- Have 3+ years in digital advertising (must have media background — social/programmatic)
- Are proficient in Google Sheets and/or Microsoft Excel for tracking, reporting, and managing project data.
- Have the ability to negotiate and deliver difficult news to clients/stakeholders
- Have excellent time management, coordination, and prioritization skills
- Have great attention to detail, highly organized, self-starter
- Are able to multitask and meet critical deadlines in a fast-paced environment
- Are a good team player with a positive attitude
- Are amenable to NORAM working hours (8:00pm to 5:00am) and hybrid setup
About Smartly
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly to learn more.
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Listed on greenhouse · posted 2026-11-03. ApplySarthi collects openings and links to application pages; the role is advertised by Smartly, not by us.