Client Service Specialist – Payments

We offer a flexible collaboration model based on a B2B contract, with the opportunity to work on innovative AI and automation initiatives for leading financial institutions.

CAPCO POLAND

Capco Poland is a global technology and management consultancy specializing in driving digital transformation across the financial services industry. We are passionate about helping our clients succeed in an ever-changing industry.

We are also:

• Experts in banking and payments, capital markets, and wealth & asset management
• Committed to growing our business and hiring the best talent to help us get there
• Focused on maintaining our nimble, agile, and entrepreneurial culture

Role Overview

We are looking for Client Engagement Support / Migration Managers to support client-facing activities and migration initiatives within the Payments domain.

The ideal candidate will have a strong client servicing background, excellent stakeholder management and communication skills, and a solid understanding of Payments products, processes, and business operations.

The role requires someone who is comfortable engaging directly with clients, coordinating across business and operational teams, and supporting a smooth client migration and onboarding experience.

Key Responsibilities

• Client Engagement & Servicing: Act as a key point of contact for clients, managing day-to-day interactions, addressing queries, and ensuring a positive client experience.
• Migration Coordination: Support end-to-end client migration activities, including planning, client communication, readiness tracking, issue resolution, and post-migration support.
• Payments Business Support: Apply Payments business and product knowledge to understand client requirements, explain product capabilities, and support migration-related discussions.
• Stakeholder Management: Coordinate with internal stakeholders across Product, Operations, Technology, and Client Servicing to ensure alignment and timely delivery.
• Issue & Risk Management: Proactively identify client concerns, migration risks, and operational challenges, driving resolution and escalating where necessary.
• Progress Tracking & Reporting: Maintain migration status updates, track key milestones, and provide clear communications to internal and external stakeholders.

Required Skills & Experience

• Strong client servicing / client engagement experience, ideally within banking, financial services, or Payments.
• Good understanding of Payments business and products, including payment processes, client journeys, and related operational workflows.
• Excellent interpersonal, communication, and relationship management skills, with confidence in interacting directly with clients.
• Experience coordinating multiple stakeholders and managing client expectations.
• Strong organisational, problem-solving, and issue-resolution skills.
• Ability to work independently, manage competing priorities, and operate effectively in a fast-paced environment.

Nice to Have

• Previous experience supporting client migrations, onboarding, or product transitions within financial services.
• Knowledge of payment schemes, payment processing, or transaction banking products.
• German language proficiency (spoken and/or written).

ONLINE RECRUITMENT PROCESS STEPS

• Screening call with the Recruiter
• Competencies interview with Capco Hiring Manager
• Client interview
• Feedback / Offer

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