Client Security Advisor (Position located in Cheltenham, United Kingdom)

To learn more about our team and office culture in England (UK), visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/york
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm
LinkedIn: https://www.linkedin.com/company/knowbe4/life/uk/

As a Client Security Advisor at KnowBe4, you will serve as a trusted partner to our clients, helping them navigate complex threat landscapes, mitigate phishing risks, and strengthen their overall security posture. In this role, you'll translate advanced threat trends into actionable insights, empower client-facing teams, and drive security awareness to help organizations defend against modern cyber threats.

Responsibilities:

• Translate Threat Trends: Analyze large datasets to identify regional, industry, and segment-specific threat trends, and present these insights clearly to customers and stakeholders.
• Client Problem Solving: Engage directly with clients to solve complex cybersecurity challenges and guide them through sophisticated threat landscapes.
• Phishing & Vulnerability Advisory: Educate and advise customers on mitigating phishing attacks, strengthening email security, and defending against emerging industry vulnerabilities.
• Threat Communication: Articulate complex threat intelligence, malware analysis findings, and threat actor techniques in accessible, client-facing discussions and presentations.
• Cross-Departmental Enablement: Partner with customer-facing teams (such as Sales, Account Management, and Customer Success) to empower them with expert Threat Intelligence insights and talking points.
• Stakeholder Collaboration: Collaborate seamlessly with internal teams and external stakeholders, sharing security knowledge to build strong, trusted partnerships.

Requirements: 

• Experience in customer-facing environments
• Experience with triaging complex customer queries.
• Experience with databases (SQL or MQL) preferable
• BS or equivalent plus 3 years experience
• MS or equivalent plus 1 year experience
• Experience in malicious URL and phishing Email analysis - desireable or a willingness to learn 
• Familiarity with Python automation - desireable or a willingness to learn