Channel Account Manager II

Reports to: Manager, Channel Account Management

Location: Remote Australia

Compensation Range: $130,500 AUD base with an on target earnings at $217,500, plus equity

What You’ll Do: 

Senior Channel Account Managers at Huntress play a critical role in driving revenue through engagement, expansion, and retention across our partner base. This role is critical in expanding our relationships with our partners while helping them deliver cybersecurity solutions to their customers through the Huntress platform.

You know how to turn partner relationships into durable growth. In this role, you will drive growth as a trusted advisor who understands what partners need to succeed with Huntress. You are outcome-obsessed in the way that matters here. You care about net dollar retention, gross dollar retention, partner satisfaction, and whether your work actually helps partners deliver stronger cybersecurity outcomes to their customers.

This is a high-impact, high-visibility sales role that reports to the manager of channel account management. Its success will be measured by expansion and retention metrics. This role will report to the Manager of Account Management APAC.

Responsibilities:  

• Achieve and exceed quota based on expansion performance and renewal outcomes
• Serve as a trusted advisor to partners by delivering solutions that increase customer satisfaction, grow adoption, and strengthen long-term loyalty
• Build and maintain strong relationships with multiple stakeholders across assigned partner organizations
• Maintain and reinforce Huntress culture in how you show up, collaborate, and support partners
• Work cross-functionally with internal teams including Sales, Marketing, Support, SEs, TAMs, and leadership to remove blockers and improve the customer experience
• Maintain strong operational hygiene in CRM, document customer activity clearly, and keep next steps and opportunities moving forward
• Use AI tools to prepare for partner meetings, summarize calls, and stay organized so you can move faster with sound judgment

What You Bring To The Team:  

• 5+ years of experience in account management, customer success, partner success, or channel or direct sales roles, ideally focused on mid-market and below.
• Strong knowledge of the MSP space, preferably in the cybersecurity industry.
• Experience using Salesforce or a similar CRM platform to manage partner activity and opportunities.
• A genuine passion for the partner community and for helping partners deliver meaningful cybersecurity outcomes.
• A strong bias to action and the ability to get things done efficiently and effectively.
• Comfort using AI in practical day-to-day work, including call summaries, account prep, and follow-up support.

What We Offer: 

• Fully remote work
• At least one annual trip to the US for Summer Summit, with additional local events in Australia!
• New starter home office set up reimbursement ($800 AUD)
• 12 weeks paid parental leave for both primary and secondary carers
• Monthly digital allowance for personal phone and internet costs ($185 AUD)
• Monthly home office tech stipend to upgrade or replace equipment ($40 AUD)
• Subsidised private health insurance through our preferred provider
• Stock options for all full-time employees
• Access to the BetterUp platform for coaching, personal, and professional growth

People from all culturally diverse backgrounds, including Aboriginal & Torres Strait Islander Peoples, are encouraged to apply.